Hi. I'm new to the forum. I have a problem and I'm hoping someone can help me.
I received a letter this morning (letter dated 14th April), from the DVLA to inform me my direct debit has been cancelled due to a missed payment on 1st April.
I checked my online banking and found there were more than sufficient funds in my account to cover the direct debit. So I called the DVLA and they told me that they had received instruction that my bank had cancelled it. But I'd checked my online banking app and it still showed as active.
I called my bank. They told me they hadn't cancelled it as it was still showing as active. I hadn't cancelled it. I wouldn't do that as I have a disabled child needing regular hospital appointments. I need my car on the road.
As luck would have it, a week ago my car failed it's MOT for the first time. It's almost had all the repairs done (trying to find anti roll bar bushes to fit is proving problematic), which means that, thanks to the mystery person somewhere between my bank and the DVLA cancelling my direct debit without either mine or my banks' knowledge, I now cannot tax it again until it's re-test next week so it's sat outside my house with no tax on it.
I have nowhere to park it off road.
Has anyone else had this problem? Evidently the problem lies within the DVLA, someone having entered either the wrong information on my account or information belonging to another person with my name. I'm stumped.