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  1. Here was the particulars of claim I drafted. I originally wrote it expecting a refusal because I hadn’t taken out insurance but they’ve simply ignored me so it may need adjusting. Particulars of claim Item declared: Bose S1 Pro Speaker Declares value: £440 Deliver fee: £6.94 Item value: £440.00 Total claim: £446.94 The claimant used the defendant's courier service to deliver an item, value of £440 to a UK address. Reference number X00XXX0XXXXXXXX. The defendant breached the contract by losing the item in their possession and refuses to compensate the claimant. The defendant's own negligence and the criminality of its employees breach the meaning of the Consumer Rights Act 2015 where the service has clearly not been provided with reasonable skill and care. The claimant seeks £440 + £6.94 postage cost, total: £449.94 plus interest pursuant to section 69 County Courts act.
  2. It’s been a just over month since my message and as advised in many other posts and as expected, Evri have been absolutely no help. I had read other posts about just sending the letter but I was hopeful and the past month has been a little hectic. I guess they rely on this. Anyway, I attach my letter of claim and will begin the claim with Money Claim Online. Best. Evri Theft April 22 Draft.pdf
  3. That’s reassuring BankFodder, thank you. I have read several already which is what prompted me to start a new topic. Reading the reasons why insurance requirement is unfair gives me hope. I’ve started documenting steps from other stories and will see whether I can get in touch with a human tomorrow.
  4. I stumbled across this forum with hope that all was not lost. I feel incredibly silly that I opted against additional insurance now my goods have been stolen. I purchased an item on eBay for £440. I arranged collection through Evri. The seller, who I’ve been in regular contact with, dropped the item to a ParcelShop. I was notified the parcel was collected however when it arrived today, it was an old box of broken glasses. I immediately contacted the seller who was as shocked as I. They provided a picture of the package with label in the shop where they left it, and a receipt for drop off. They went back to the shop today and obtained CCTV footage of the parcel being collected and of footage outside where the parcel loaded into a van. It was the last parcel collected that day according to the shop. I have footage of the delivery driver delivering a different parcel to the one in the sellers photo and ParcelShop’s CCTV footage, plus a confirmation photo from Evri showing a different parcel on my doorstep to the one which was sent. In the sellers photo, the label on the parcel is the same as the one I received but the parcel had been switched. My next step was to report a crime with the police. After reading Evri’s T&C’s, I can’t see them paying any compensation because I didn’t pay for additional insurance. I’m now kicking myself I didn’t. I’ve tried contacting Evri but can’t get past an automated service where I was limited to leaving a note. Before hear back, if and when I do, I wanted to start a topic so that anything I do here on puts me in the best possible position to get something back form Evri’s complete lack of integrity. What chances do I stand? Any advice welcome. My best.
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