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Everything posted by NinjaMoose

  1. Thank you both for your help. They have agreed to remove the cancellation from the database and reinstated the cover. During the conversation he did say they had printed a notification letter on the 15th March, one day before they cancelled it so I'm not sure how they expected me to know!
  2. Thank you both, really appreciate your advice. I will send a SAR ASAP and be sure to follow the advice in the customer service guide. I have double checked my emails and junk and have received nothing from them. I have evidence that I had emailed the proof to the two different email addresses they gave me and posted it on the same day I received the last correspondence from them on the 1st February. Regarding the cancellation potentially being registered with a central database - is it likely they will agree to remove any such record if they acknowledge the error is on their part?
  3. Hi, I took out a car insurance policy with Peugeot Insurance in December. They aren’t able to automatically validate no claims discount so I was asked to send them proof. I sent them this via email as advised in their letter but a few weeks later got another letter saying they hadn’t received it. I rang their customer help line and was given a different email address to send it - which I did. Perhaps a month later I got another letter saying they still hadn’t received it so I decided to send it via post as I felt the email route wasn’t working. I noticed yesterday that I had had a refund to my credit card from them on Wednesday. I checked on MIB and my car is indeed no longer insured - I haven’t had any notice that my insurance was being cancelled per their terms, and worse still, was unaware that I was uninsured. I intend to ring them as soon as their customer help line is open tomorrow but I was wondering if anyone had any advice as to what I should do. I’m particularly concerned that I will have to notify new insurers that I have had a policy cancelled indefinitely, at great additional cost to myself indefinitely. Thanks in advance for any advice!
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