Hi, In December 2020/January 2021 I joined Virgin Media, after a month, for personal issues I had to move houses. I tried really hard to contact anyone from customer service to cancel the contract, however, after long waiting on their queues, no one would answer my calls. I gave up, and I just cancel my debit payment. Now, after a long time ago, Capital resolve is contacting me every day by email and text messages saying that I must call them (and wait on their long queues) regarding the outstanding "amount" I have to pay due to Virgin Media. I already tried to call Capital resolve multiple times, however, as with Virgin Media, I get no response even after straying 40 minutes on the queue. I am not sure if there is anything I can do (I am working 9 to 5, and I have no time to stay for more than 1h on their queues). I could maybe afford to pay the debt depending on the amount, however, I wonder if there is anything I could do to solve the problem without having to do the payment. Many thanks, Rexpo