1. Did FTR initially contact you, or you contacted them. I contacted them by email after being referred.
2. Who did you speak to at first and later.
emails, texts, Facebook messenger app with Allan Maxwel, Claire and Sian.
3. What did they say they could do for you.
A tax rebate of up to 30%.
4. What documents did you provide them with, and by what means.
Email reply to a “what we need from you” template. Sent them a photo via text of my UTR once it arrived in the post as requested.
5. Did you give them info like N I No, UTR.
yes
6. Did you sign a paper form of authority and send it to FTR.
no
7. Did you agree to any T&C’s online using a Tick Box.
no
8. Were you told anything about investing in an EIS.
no
9. Were you told anything about claiming EIS tax relief.
no
10. Did you know FTR would be repaid any tax refund.
no
11. Were you told about what percentage FTR would keep of any tax refund.
no
12. When FTR sent you money, did they include any info about how this was made up.
no
13. Did they inform you how much of the refund they kept.
no
14. Were you shown any documents seeking your approval or signature during the process.
no