Jump to content

Pumpkin1980

Registered Users

Change your profile picture
  • Posts

    8
  • Joined

  • Last visited

Reputation

0 Neutral
  1. Hi Manxman in Exile. The figure for repair given was based on the median figure from tendering for quotes from 3 different London based upholsterers. Upholstery cost bears little relation to when the piece of furniture was made unless you're using it to inform the type of fabric used which will certainly affect cost. The amount of fabric and cost of labour depend on the pieces design and size. The most expensive quote was £3950 + VAT + fabric (with fabric being anything from £1500 to 5 figures). There will also be additional transport costs. Hi Mantis Shrimp. I would have advertised the sofa at around £3000 prior to cleaning. I think at this stage though my main priorities are culpability and liability. Thanks once again everyone for their time.
  2. Thank you BankFodder. That is very helpful indeed. I will do exactly that. Many thanks once again for your time. And of course UncleBulgaria thank you for your time too. It is also great appreciated.
  3. Thanks UncleBulgaria67. From my my experience of furniture and repairs, there is no way to repair the colour of the fabric. All of the fabric must be replaced. In regards to the cleaner taking reasonable professional care; if scrubbing the fabric around a stain could result in the bleaching of the fabrics colour, surely that is not reasonable care?
  4. Of course my apologies, here you go: (5.1) Liability Cleaner Cleaner Ltd reserves the right not to be liable for: (5.1.a) Wear, discolouration or staining of carpets, rugs and upholstery becoming more visible once soiling has been removed or after stain removal treatment. Discolouration or colour loss caused by domestic cleaning products may become more visible after soiling and product residue has been removed. (5.2.) Cleaner Cleaner Ltd is liable for: (5.2.c) The repair of a damaged item at its cost if the damage was caused by a member of our staff. For this purpose, a representative of Cleaner Cleaner Ltd must be allowed to return to the client’s property in order to assess the damage in person and determine if it is possible to repair the damaged item. If the item cannot be repaired, Cleaner Cleaner Ltd will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a Cleaner Cleaner Ltd’s source upon payment of cleaning services rendered. In regards to 5.1.a, before their work the cleaning company asked me whether I had made an attempt to clean the sofa myself which I hadn't. The amount I would be claiming for is an approximation because I'm not entirely sure of a suitable exact sum to claim. Due to the rarity of the item it cannot be replaced with an identical sofa. The same model sofa in different fabrics range in cost online from £3300 to £13000. I made enquiries in to the cost of having the sofa reupholstered and was given a rough estimate of £4000. I was planning to advertise the sofa for sale at between £4000 - £6000 depending on the results of the cleaning. Perhaps I should also consider lost income from hiring the sofa which is difficult to estimate. The sofa would be hired out at 20% of its retail value per hire. I hope that helps and isn't too waffly.
  5. Hi BankFodder, thanks for your quick reply. If it went to court I would claim for £4000 - £6000 which is the spectrum between repair and replacement. The contract they referred to I'm assuming is the following terms and conditions in their website: "(5.1) Liability Cleaner Cleaner Ltd reserves the right not to be liable for: (5.1.a) Wear, discolouration or staining of carpets, rugs and upholstery becoming more visible once soiling has been removed or after stain removal treatment. Discolouration or colour loss caused by domestic cleaning products may become more visible after soiling and product residue has been removed. (5.1.b) Professional cleaning following a home attempt can reveal discolouration or colour loss caused by domestic cleaning products; this may become more visible after soiling and/or product residue has been removed. (5.1.c) The larger the stain the less likely it is to blend. (5.1.d) Failing to remove old/permanent stains that cannot be removed using industry approved professional carpet, rug and upholstery cleaning methods. (5.1.e) We can only clean the surface of the carpets and upholstery/mattresses, if the stains and smells have gone into the underlay or the carpet or the filling of the upholstery/mattress, we have no access to clean this. (5.1.d) Stains not visible to the naked eye may become visible once cleaning has taken place. (5.1.e) Removal of grey or dark edges of fitted carpets, these are filtration marks and most of the time cannot be fully removed. (5.1.f) Existing damage or spillage that cannot be cleaned/removed completely using industry approved professional cleaning detergents and equipment, or professional carpet, rug and upholstery cleaning equipment. (5.1.g) Damages becoming more visible after inappropriate domestic products used before our service (e.g. if products used soften the carpet adhesive and cause delamination of the fibres) (5.1.g.1) Moth damage to carpets, rugs or upholstery becoming more visible after the service. (5.1.h) Where there is/has been moth infestation, carpet or rug fibres can become loose and can be extracted with the high filtration vacuum, therefore we will only clean around these areas. (5.1.i) Cleaner Cleaner will not be liable for verbal requests made by customer either to cleaners or office staff, i.e. to dispose certain items but not some, to accept or reject some deliveries made to the property, to lock some locks but not others, to not clean certain areas, to do extra tasks not included in our tasks list. All special requests should be made clearly via emailed to [email protected] to avoid miscommunication. (5.1.j) Upholstery fabric tailoring pen marks to become visible after a professional cleaning: These pen marks are usually on the back of the fabric and the cleaning process and bring them to the surface. There is no way for us to predict this and we cannot be held responsible should this happen. (5.1.k) Not completing tasks which are not stated in the booked service package checklist. (5.1.l) Cleaning jobs not complete due to the lack of hot water or power or poor lighting conditions or due to any other obstruction to the cleaning process. (5.1.m) Not complete cleaning jobs due third party entering or present at the customer’s premises during the cleaning process obstructing our work (workmen, movers, etc.). (5.1.n) Damages caused to special surfaces (such as marble, glass, wood or natural stone), unless you have notified us in writing of their presence before we commence the services. (5.1.o) A reimbursement of any charges paid for a repair of a damaged item carried out by a third party without our written consent. (5.1.p) A damage to items or their loss if caused by any of the following reasons: – Normal wear and tear or deterioration, leakage or evaporation or from unstable or perishable goods. – Infestation by moth, vermin or anything similar. – Cleaning, repairing or restoring goods, unless undertaken by ourselves. – To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, items of sentimental value, coins or goods or collections of any similar kind, unless we have confirmed in writing that we accept responsibility and you have given us description and value of those articles. – Any goods already proven defective or goods, which are inherently defective. – To pets or animals (including reptiles, fish and birds) whether in cage, tank or animal carrier. – To plants. – To refrigerated or frozen food or drink. – To data, files, software or digital contents of any computer or similar device. – To fragile and highly breakable items if they have not been secured or removed by the customer. (5.2.) Cleaner Cleaner Ltd is liable for: (5.2.a) Keeping all customers’ information confidential. (5.2.b) Key replacement/locksmith fees only if keys were lost by our operatives. There is a £100 per household liability limit. If a master key has been lost by our operatives, our liability is limited to £200. (5.2.c) The repair of a damaged item at its cost if the damage was caused by a member of our staff. For this purpose, a representative of Cleaner Cleaner Ltd must be allowed to return to the client’s property in order to assess the damage in person and determine if it is possible to repair the damaged item. If the item cannot be repaired, Cleaner Cleaner Ltd will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a Cleaner Cleaner Ltd’s source upon payment of cleaning services rendered. (6.0) Important information about after builders cleaning Building works always take longer than scheduled. Please speak to your builders and find out when the works will be finished. In case of after builders cleaning where works have not been completed prior to cleaning service, we will not guarantee our service, and if dusty surfaces are found post cleaning, we will not return free of charge. We will make every effort to do the best possible clean considering the circumstances. (7.0) INSURANCE Cleaner Cleaner Ltd has a Public liability insurance of £2 000 000, and Employer’s liability insurance for £10 000 000. There is £200 excess for any claim, of which £100 are paid by customer and £100 by Cleaner Cleaner Ltd. These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Cleaner Cleaner Ltd reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates." I think the main point here is that the fading to the fabric is clearly a result of where they have scrubbed around the stain and not a result of fading that was already there but that is now revealed due to the fabric being cleaner. Thanks again, Tom
  6. Hello everyone, I am a Sole Trader with a small prop hire and vintage furniture business. I recently paid a company cleaning company to clean a rather expensive 1970s sofa (retail value approx £5000) I had just purchase that had some historic stains on it. In advance of the cleaning I informed the company of the sofa's value, age and as much detail about what was needed as possible and they assured me they would take good care of it but unfortunately they damaged the fabric in several areas. It appears that in trying to remove the stains (which looked like pen marks) the cleaner has bleached the colour of the fabric on and around the stain. This has made the sofa look significantly worse because the problem areas originally pprox 1cm in length are now more like patches of 10 - 20cm of damage. I contacted the cleaning company about this and they referred me to their Insurance company, NIG UK with whom I have been communicating directly. I thought it unusual that I had to communicate with the insurance company and not the cleaning company. l provided before and after photos (attached) which I think clearly highlights the damage but the insurance company say their client is not liable stating the following: "A patch test was completed by our client before the contracted clean took place to ensure there was no reaction to the product used. The technician was also suitably trained for this task. Our insured confirmed that there was a number of stains on the sofa and they further made enquiries with you to ascertain what these were from. Some of the stains were successfully treated however, some could not be moved. Our insured made it clear in the terms of contract that they would not be liable for wear and tear, discolouration which becomes more visible once soiling has been removed or after the stain removal treatment. Discolouration or colour loss caused by domestic cleaning products may become more visible after soiling and product residue has been removed. You had purchased a sofa that had pre existing damage and therefore it is not reasonable to attempt to pursue a claim against the cleaning company tasked with removing those stains already present. Without prejudice we must also point out that you are not entitled to claim for the retail value of the sofa. Based on the above we do not believe our insured has been negligent and therefore can confirm that we have no offers to make." I have strongly contested their decision but with no joy. Could someone please help with this matter? Do I have a case to take to court? Is there an Ombudsman or very affordable solicitor that can help? I am a small business and cannot easily absorb this loss or afford for the sofa to be reupholstered or replaced. Many thanks in advance for any assistance with this. Tom Sofa damage images copy.pdf
×
×
  • Create New...