I was returning 3 parcels to retailers via Hermes, dropping them off to a Parcelshop (Jacob-Londis).
2 parcels to Amazon, and 1 parcel to Regatta. In the parceshop they gave us the blue receipt, saying they have logged all 3 parcels to 1 receipt. But when I checked the receipt's tracking number at home, online, I can see that actually only 2 parcels are logged for this receipt.
I tried to track the third parcel (I have a tracking number for it) and I could see that this parcel has not entered Hermes network at all.
My husband went back to the parcelshop to ask about it, they said they don't know anything.
I contacted Hermes and they confirmed that parcel has not ever entered their network, never has been scanned, they are unable to trace it as it has not been scanned anywhere.
The parcel must have got stolen then, and I have no proof I did drop off this parcel at the parcelshop, as they lied to me saying they're all together on 1 receipt.
I won't be able to receive my refund from Amazon as they haven't received my parcel, and it cannot be claimed "lost" because they haven't scanned the parcel at the parcelshop.
There is a CCTV at the parcelshop, which could prove my husband brought 3 parcels into the shop that evening.
Hermes says they are sorry, but that's all.
So do I let the parcelshop get away with it?
Won't Hermes take any action against the Parceshop?
I guess it's my word against theirs.
What to do?