Hey guys stumbled across this forum and read a whole bunch of these articles, so thought it would be good both for myself and others to share my experience by creating a post here and going through the claims process. Details as follows: Date Sent: 9 Feb 22 what was the item: Macbook air 13 what was its value: £747.46 eBay sold price was the item properly declared: Yes was the value properly declared: linked to packlink directly from ebay so all details were automatically forwarded did you take out the so-called insurance: No did you book this with HERMES directly or did you use a broker such as Packlink or parcel2go?: Packlink Was the parcel simply lost? Or is it damaged and then destroyed? Or is it simply damage?: "Lost" I sold a Macbook air via ebay for £747.46 and unfortunately decided to use packlink/ Hermes as the delivery option with no insurance bought. Item was dropped at a collection point alongside a few other items I sold and guess what only the expensive laptop was not able to be delivered... having jumped through 50 hurdles to contact hermes and packlink they both just say the package is lost make a lost item claim. Current position as of today: i've now refunded the buyer, have an enquiry still open with both hermes and packlink and waiting for the lost item claims to be answered. So having read a bunch of similar experiences on this forum my steps are as follows: 1. Wait for the lost item claim to come through and them to offer a measly 25 quid 2. Reject this offer with a formal complaint and ask for the full amount to be refunded 3. Wait 14 days for a reply then send letter of claim 4. Wait another 14 days and register on Money claim site and prepare POC there during the wait time 5. Once 14 days over proceed with submitting the claim which gives them 28 days to respond before I can push for judgement 6. Go to court or receive a private settlement from hermes will continue to update as proceedings follow and appreciate any help and advice in advance