for Randox you had to download the app and when you received your tests in the post you would upload them.
There was a problem with the app at the weekend before I was due to fly but it was back up and running and I was able to upload both results for myself and my daughter and had a message to say results would be three hours but never came back.
It was almost impossible to get any response and took weeks but eventually after a lot of chasing they admitted they were wrong and refunded the cost of the tests but would not admit liability.
I sent a letter asking for they to redress fotr my financial losses incurred as a result of their failures as is covered under consumer law and advised of legal action if they failed to action.
They replied that they were not liable and the matter was closed also they would not enter any further correspondence.