As above for an item sold on eBay in 21st November - it has taken this long with them messing about for them to finally come up with an excuse not to pay out, as of yesterday, but the reason they have given is that my packaging didn't meet their requirements!
The item was a set of scuba regulators, individually wrapped in bubble wrap, packaged inside a padded regulator bag, and then inside a sturdy cardboard box, which was delivered with one side burst open and the regulators broken - I have photographic evidence of both box and damage.
I just want to double check the next steps.
1) letter of complaint - where do I send it, HO in Leeds? Does it matter?
2) letter of claim - sent how long after the complaint letter?
3) Court claim.
Is this correct?
The company is criminal - they never used to be this bad, but I have found them to be belligerently obstructive, and intentionally unhelpful as they quite obviously know they because they are unregulated they can get away with it. I, for one, will never use EVRi again!