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  1. I want to make a claim to reimburse me for the damage caused and the cost to fix it. Im assuming i'll have to issue a letter of claim? Is that correct? Or do i need to make a small claim via the county court as per your original post? Or does the small claim come after the letter of claim? Apologies for so many questions and thanks again for your help.
  2. ok. Thanks. Would you be ale to advise me on the things that I should include, or is there a template? Thanks again.
  3. Is it ok to send the below? Hi N, I have had no contact since your last email. I will now be looking for reimbursement for the damage caused to the flooring. I have attached a quote for the repair and I will be looking for a total reimbursement of £600. This will cover the labour (Quote attached), materials, disposal of items, time and clean up to return the damage back to how it was. I will give you 5 days to make your comments on this proposal. Look forward to hearing from you. Regards
  4. Time for an update...Still no contact from Furniture Village or the Property Repair Company. Should I send them the quote for repair and see what they come back with? Should my quote include the labour, materials, removal/disposal of old flooring etc also? (A total reimbursement cost to me?) Thanks again.
  5. That's pretty much my expectations from the beginning... that the damage be repaired and be left in the original state. I'll try and get a few more quotes if possible.
  6. Its £400 to just remove and replace the damage. This doesn't include the materials, removal of rubbish, cleaning up or to remove and put back all the other furntiture (sofas, tv cabinet and all cables etc). If that makes sense. Is that feasible to ask for everything to be as it should? Or am i asking too much?
  7. So, update time. A bit of delay in getting in contact as i tried to find a company that would replace the damage. There are hardly any tradesmen (that i could find) that are willing to fix someone else's job. I sent the email yesterday as advised above and finally got a reply back (after continuous emails for 3 months), below: Should i wait for them to contact me as they were the ones who didnt do a great job of attempting the to fix the scratches previously? As always appreciate your help. Po-low
  8. Hi BankFodder. Many thanks for the advice. Ill get a couple of quotes and then send the letter.
  9. Hi everyone. I'm really hoping i can get some help guidance here as im beginning to lose my mind. Purchased a Sofa from Furniture Village around march 2021. I paid for a delivery and set up service whereby i was told i would not need to do a thing. The delivery guys would deliver, bring in, set up and clear the rubbish. I did at the time of ordering request to collect it myself but told this was not an option. Fast forward to End of July and delivery day. Fortunately i booked the day off work. 2 delivery guys arrived in the morning. They managed the 1st piece through the front door, but i was told 2nd piece was too large and to try and take it through the side of house and through the back door. Once they got the piece through they then began to drag it through and in doing so scratched my wood flooring which i quickly saw and heard and stopped them from doing more damage. They then informed me this was their 2nd day on the job and no training had been given. Further scratches were done when removing the packaging and 'attempting' to set up. They had brought no tools so had to borrow mine and were then unable to put the legs on the sofa until i showed them how. They did not have a sign off sheet at the end of the job due to COVID so I could not put the damage they had caused on it. I was told their manager would be in touch. I immediately took pics of all the damage caused. 2 days later, the Warehouse called to ask how the delivery went and i told them all the issues I had and was told someone would be in touch (tone sounded very dismissive and didnt really seem to be listening) Tried calling them many times (Sometimes over 200 call attempts a day with no luck). Went to the Store to complain, they told me it was the Warehouse fault and they would be in touch. No calls received. Went to twitter. After 3 months, finally got a call from Warehouse manager. We arranged to get the scratches repaired as they Do Not do floor replacement (So i was told). The floor repairs are unsatisfactory and definitely needs to be changed (1 of the scratches is 1 foot long which goes across the grain). Warehouse manager is aware of this but now wont respond to my emails. Where do I stand, and what can I do next? Really need to get my floor fixed as its in plain sight. (Wouldnt be as bad if it was hidden away) Would really appreciate some advice/guidance. Apologies for the long post (believe me there's a lot more in between) Thanks
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