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Saintsman01

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  1. I’m not really sure . I submitted all the forms and copies of conversations to the bank for the chargeback, they said they’d keep in touch via email . I haven’t heard anything from them whatsoever, but I have a deposit this morning, not from my bank, but direct from Amazon. It also quotes my first original return number that they gave me on first contact. Whether it was pressure from my bank or a u-turn from my appeal, I really don’t know.
  2. I would just like to thank everyone who contributed to my problem with Amazon. I can report good news this morning, after input from my bank, they have today refunded me in full. Thanks again, I will be making a donation to you. Mark
  3. Thank you so much all, I’ll keep you informed.
  4. Thank you so much. I think I need to contact my bank first, (have just called and naturally the dept. I need to speak to work 8-1). I will draft a letter over the weekend. Are there any guidelines or templates available to help with this? Many thanks.
  5. Thanks for your response. We returned exactly what was delivered to us from Amazon. They will not provide any serial numbers or other evidence for the iPads that were “sent” to us, and as you’ve said, they simply refuse to engage with me. As you are aware they do not have any inbound email addresses to talk or correspond with anyone. The customer service ‘agents’ cannot pass details or any other information to a higher level. I have received on many an automated email that just says ‘if you would like to challenge our decision” (refusal of refund) “please reply to this email to contact an account specialist”.....of course, the ‘account specialist’ probably doesn’t exist as there is no response there either. Im really not bothered if they close my account, they really haven’t heard the last of me. Due to the money involved I’ll be heading for the small claims court with them.
  6. I paid through my Amazon account, so it would have been paid via my debit card.I hadn’t thought of going back to the bank, I must admit my focus has been my argument with Amazon.
  7. Hi, yes we’ve got photos of both packages and contents, although they’ve dismissed them as they probably think I could have changed the contents before taking the pics. The children aren’t really kids anymore, 21 and 23, we opened the boxes and initially thought it was some kind of joke, before realising we’d actually paid over £900 for that. We’ve been with Amazon for 10 years plus, probably ordering at least 3 items a month for the past 3-4 years. They have not supplied any numbers or anyway of tracking, surely they are able to track from their purchase, through the warehouse to dispatch and match that with their own security?
  8. Sorry, I misunderstood, Amazon van delivered to me, but we actually received 2 boxes of rubbish and this was what was returned to Amazon via parcelshop/Hermes.
  9. It was an Amazon branded van. The two packages were sealed also with branded tape.
  10. We ‘purchased’ new iPads for our kids just before Christmas after months of trawling through websites. Packages came from Amazon, as we opened them, no iPads, but cheap headphones, a travel mug and some cleaner. We contacted customer service, they said they’d get collected, eventually after 4 missed collections we dropped at a parcel shop. Amazon received back our goods, and are now adamant iPads were sent. Proper investigation has not taken place by them and have decided this amounts to attempted fraud. They refuse to investigate properly and refuse to have ‘sent’ iPads blocked by Apple. We believe theft took place inside their warehouse but they refuse to acknowledge it.
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