i used hermes to send my parcel for next day delivery without insurance as i am sending my audio card to my friend, as i am not selling it so i dont need insurance as i am expecting to delivery next day but what happened here.
I send big box and they deliver envelope.
I declared my item value and it some thing clearly show hermes has stolen it after many complaints.
They declared its lost, told me we are investigating and never replied me, every time i have to ring and find out whats happening, i even sent emails to head office but only one reply came
after week we investigating then no reply , after 10 days i ring them they just send me open a claim which they only compensation £20.
Now i am looking forward to take it on court which i need help as there Is no policy of stolen parcel on hermes. Because my case is totally different then lost . They swap my parcel and send me crap envelope when they never ask to return back but gave £20 compensation of £1200 item..
i need help any one who can fight my case please
. I have evidence of sending what parcel i have send on cctv on drop shop and what they have delivered on my friend door step.
Looking forward any help regarding this