I bought an iPhone as a gift for the other half, and wasn't happy with it, so I arranged to send it back to the retailer for a refund using Hermes via Parcel2Go.
I bought another one to send instead and again booked Hermes via Parcel2Go.
I dropped both parcels off at the Parcelshop, got my receipt, and to absolutely nobody's surprise both of them went missing! One entered the network and then disappeared, one didn't even get picked up until I complained, then disappeared as well.
Having sent all the documents Parcel2Go were asking for, they have offered to settle my claim for £20 (+ the cost of carriage)
Date Sent: 18 Oct 21
what was the item: iPhone
what was its value: £670
was the item properly declared: Yes
was the value properly declared: Yes
did you take out the so-called insurance: No
did you book this with HERMES directly or did you use a broker such as Packlink or parcel2go?: Parcel2go
Was the parcel simply lost? Or is it damaged and then destroyed? Or is it simply damage?: Lost
As far as I'm concerned they knew what they were carrying and how much it was worth, and either didn't take proper care of them, or somewhere along the line someone's been dishonest and nabbed them. I didn't get their extortionate extra insurance because I would have had to pay it twice as it was for two parcels.
Could someone please help me draft a response to their less-than-generous offer and for a county court claim?