I bought a vehicle a few weeks ago from L A Automotive in Tyseley, Birmingham.
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Before collecting the vehicle I called and asked what the service history was and was told it had a full service history (it said Part service history on their website and still does).
On the day of collection I arrive and realise there is no service history booklet or invoices but there is a piece of paper printed list which looks to be from some sort of BMW system titled "Service Visits Enquiry". It shows the dates and mileages that it had visited over it's lifetime. There are 9 times on this piece of paper when it has apparently visited for a service however there is a gap at one point of 5 years. Becuase of this I negotiated the price down from £7450 to £7200 as this is a part service history rather than full like I was told over the phone.
I take the vechicle away and have subsequently called BMW to validate this. Having contacted BMW they informed me that although it did visit dealerships on those dates, they were all for repairs/warranty work/tyres rather than any servicing. Not one date on that list is for a service, effectively meaning that the vehicle has absolutely no service history.
Now... I've learnt my lesson the hard way and being in this situation again I would absolutely double check the information I'm given and ensure it was a proper service book with stamps etc.
I've since tried to contact the previous owner via post (have their name/address from the previous log book) to get the service history but have heard nothing and it's been 2 weeks.
On the way back from buying the car there was an issue with the battery. The car got recovered to them and whilst it was with them and being repaired I sent this text:
"Hi mate, I've had absolutely no luck with the service history at all. Heard nothing back from the previous owner and I've tried to contact previous garages from the MOT history and I've gotten nowhere. I bought the car with that list you gave me after you said they were services and it's turned out to be incorrect. For that reason I don't want to keep the car and just want my money back. Not trying to be difficult or anything I'm just not comfortable owning it with having no history at all. Will save you having to bring the car back to me. Can send the 2nd key/v5 and paperwork you gave me by first class post. Like you said you had a lot of enquiries etc so I'm sure you'll sell it quickly again. My account number is ***** and sort code is **** and name on the account is *****. Will give you a bell in the morning."
Called the next day and in a lot less words he essentially said he wouldn't be accepting the car back and I can't return it at all, my options were to either have the car delivered back to me or leave it on the road outside his dealership. I've now taken the car back.
My question is this - if I was to go down a small claims court route would I have a leg to stand on at all or would I simply be wasting my time and money? I'm not comfortable owning this car with no service history and feel I've been lied to.
Any advice would be incredibly appreciated.