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argonaut365

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  1. ok, I will do. Do I need to sign it? In that case, I will need to print it, sign it and then scan it.
  2. Question: who should I send the SAR to? Ofgem? Avro (a bit pointless as they are no more)? Flipper? Ombudsman? National grid? Previous providers (especially together energy)? Current gas operator? Next provider? question 2: should I consider getting a no win no fee lawyer or it is abit too crazy?
  3. Well, I contacted a company ecoes and they suggested that I find out my local gas operator and contact them: https://www.energynetworks.org/operating-the-networks/whos-my-network-operator Not sure if this info might be of any use. Should I contact them or wait for my provider to contact me first?
  4. Well, I contacted a company ecoes and they suggested that I find out my local gas operator and contact them: https://www.energynetworks.org/operating-the-networks/whos-my-network-operator Not sure if this info might be of any use. Should I contact them or wait for my provider to contact me first?
  5. Yes, that was really worries me. This is issue has been going on since 2017 and still have not been solved. I have already contacted the ombudsman as well as ofgem and I am awaiting for their advice.
  6. Well, probably since I joined Avro 2 years ago. The previous gas meter used imperial, whereas my current one uses metric. when the new meter was put in, the index was reset but as it was not registered to the national grid register (I think it might be called this way), only the provider that installed it had the right readings and could see that it was reset. Through the help of the ombudsman, together energy was forced to change the meter's details and recognised that my meter had been changed and used metric, not imperial. Both Together energy and Flipper reassured me that the readings were right then but, clearly they registered the wrong serial number and used the wrong initial gas meter readings. In fact, Flipper was given the right readings and I assumed that is what Avro used too. According to flipper's website, the readings were identical to the ones I gave them. I also checked with Flipper few times to make sure they were correct. I should be in credit but as I got overcharged I should be owed even more. Also, as the numbers are so different from the ones on my bills I am not sure I will be getting my credit so easily. for instance, my gas meter reads 01829 but according to Avro it should have been 3135.5 a few weeks ago. It does not mean that I got overcharged so much just that the initial readings were really wrong to begin with.
  7. I don’t know who else could help me. My energy provider (Avro energy)has just gone out of business and I am still waiting for the new provider to contact me. As the old provider has gone bust, I discovered that they had been using the wrong gas meter readings. Moreover, they have the wrong gas meter serial number. I rarely dealt with them as I gave my electricity and gas readings to Flipper rather than the provider itself and they were correct and I could verify every time and check the previous readings with them but not with Avro. I changed my gas meter few years ago as I had a smart meter installed and went through a Calvary (involving the ombudsman in a long dispute) to have the details updated with previous providers (especially Together energy) and I thought the issue had been sorted before I joined Avro energy two years ago but the gas meter serial number Avro had on my bill is neither the old gas meter’s that was there prior to installation of smart meter (that has not been used by any other provider but the one that installed it almost 5 years ago) nor the new (present) gas meter’s. What can I do the get the correct the issues and how will it affect my refund as all the calculations of my gas consumption as they are really incorrect?
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