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vinny79

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Posts posted by vinny79

  1. I have made a start looking.

     

    I presume I am taking parcel2go to court as I purchased the posage through them?

     

    Im gathering that I need to send them a 14 day letter first.

     

    Now I guess I need to reimburse my ebay guy before I begin proceedings? As far as ebay are considered my item states Delivered.

     

    The fact it was delivered twice is irrelevant I guess?

     

    But then the fact I have been refunded my postage "as a gesture of goodwill" means Hermes know something is untoward?

     

    Last question for now

     

    Am I claiming for £47 which was my loss since I sold them on ebay, or am I claiming for the full amount of replacing the lost item, which is around £200 for the eqivalent model new, sadly this white version is only available refurbished from the states for around $160 posted.

     

    I am not after making money but unsure how I proceed here?

     

    In an ideal world my sold item is in my posession but

  2. Unfortunately no.  I do get free stamps at xmas 😀

     

    I funnily enough sold two more items last night and both are going Royal Mail.  Which I will take in today and they go straight into the network, I know for example with a tracked item, it has a proper chain of tracking and if an item goes missing posties get in bother and im covered.  Lesson learned but I will proceed later as you have suggested.  Have a great day

  3. I hope what I have written makes sense?

    I cannot believe they (p2g) or is it Hermes have just gone bang here's £5.

     

    Yes I didnt take out insurance but I shouldnt have to, I have paid for delivery of a parcel and it appears it hasnt been.

     

    Well apparently it has TWICE. Crazy eh.

     

    The thing thats more annoying is my guy from ebay can click tracking from his end and see it says " enquiry closed "

     

    When it isnt, they have just decided to close it.

     

    Looking through some threads it seems a relatively easy process.

     

    I know its going to cost me money but its the principle here and they deserve it

     

    I presume I can just search for this claim letter and amend to suit? Anyone have any tips due to this off situation of it saying delievered (TWICE) then having a postage refund, which I dont want.

     

    Thank you

  4. Evening 

     

    So i'm absolutely fuming and am a man of principles.

     

    I sent an item via parcel2go through Hermes (Yeah I know) last week.  £5 odd delivery next day blah blah

     

    Now the ebay tracking is slightly different to the hermes tracking, and the ebay tracking has changed today.

     

    As you can see it was due to be delivered 16/9 but there was a delay

    Then it was 17/09 and it came up due for delivery then the tracking said nothing ,

    then the tracking said the courier was picking up the item 16/9 but I had posted it into a secure locker and it was collected on the 14/9,

    then the friday 17/9 it said due for delivery, then we heard nothing. 

     

    Suddenly on monday 20/09 at 12 noon it said delivered. 

    Anyway he said no I havent got it.  So I tried to contact hermes ( impossible) and eventually started claim through parcel2go.  

     

    This was 20/09

     

    Today 22/09 they have refunded me the £5.44 postage.  I didnt ask for this, 

    So i got home and messsaged the buyer as we had been chatting via ebay all weekend and he was asking whats happening with the parcel as the tracking made zero sense, then yesterday it updated and said secure delivery 17/09 delivered to household 1159PM!! 

    Then delivered (again) 20/09 at 12 noon.

     

    So I have a parcel that was delayed twice

    Then magically delivered twice

    And now I've been refunded? Despite saying delivered, for a £47 where they are basically saying tough luck heres £5 ps sorry we dont really know what the hell has happened go away

     

     

    This is the parcel2go claim bit

     

    I havent received any photo/gps stuff from hermes, not sure if I should when I dispute delivery, but surely by them refunding me and closing the case they are saying yeah we messed up

     

    I know its not much but its a pair of headphones that I was paid £47 for via ebay, which now I dont have and it appears I will have to refund the buyer, I dont want a mark on my ebay, and he seems to have been understanding so far.

     

    Anyone have any thoughts

     

    The P2G claim below

    Unfortunately your enquiry has been rejected.

    Reason

    We’re very sorry to let you know that we were unable to approve your claim in this particular instance.

    Our records show that during the booking process, you opted against taking out parcel protection. Because of this, we unfortunately cannot compensate you for the value of the parcel's contents.

    We've agreed to refund you the cost of delivery for this order in the hope that it will be of some consolation in this unfortunate circumstance.

     

    Hermes Tracking BELOW FROM EBAY PS enquiry isnt resolved!!!!

     

    • 22 Sep 2021
    • 6:31pm
    • Enquiry resolved
    •  
    • 22 Sep 2021
    • 4:39pm
    • Enquiry resolved
    •  
    • 22 Sep 2021
    • 2:52pm
    • Claims code issued
    •  
    • 20 Sep 2021
    • 12:00pm
    • Delivered
    •  
    • 17 Sep 2021
    • 11:59pm
    • Secure delivery - To household
    •  
    • 17 Sep 2021
    • 2:14pm
    • Due to be delivered today
    •  
    • 17 Sep 2021
    • 7:59am
    • On its way to the courier
    •  
    • 16 Sep 2021
    • 6:38pm
    • Delay - please allow 24 hours
    •  
    • 16 Sep 2021
    • 9:56am
    • Due to be delivered today
    •  
    • 16 Sep 2021
    • 8:42am
    • On its way to the courier
    •  
    • 15 Sep 2021
    • 4:18pm
    • At the customers local depot
    •  
    • 15 Sep 2021
    • 3:00pm
    • Delay due to major event
    •  
    • 15 Sep 2021
    • 8:06am
    • At the national sorting hub
    •  
    • 15 Sep 2021
    • 8:05am
    • At the national sorting hub
    •  
    • 14 Sep 2021
    • 7:05pm
    • Entered the Hermes network
    •  
    • 14 Sep 2021
    • 2:45pm
    • Collected from the ParcelShop
    •  
    • 14 Sep 2021
    • 6:15am
    • Dropped @ Parcel Locker
    •  
    • 13 Sep 2021
    • 3:12pm
    • Order placed
    •  
    • 13 Sep 2021
    • 3:05pm
    • Tracking number provided
    •  
     
     

    9?imp=2046301&trknvp=cp%3D2380362%26ghi%

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