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  1. They have replied to the claim, settling for the full amount claimed - interest, claim fee and the value of the lost item. They had previously refunded the cost of carriage. 10-07 Settlement offer forum version.pdf
  2. Thank you BankFodder for the correction. Yes, it's ridiculous that they make customers go through this experience for the sake of such little money. The claim has been submitted - I will of course update with their response.
  3. They have responded to the previously attached letter before claim on the 27th September. Their response is attached. As I issued the letter before claim on the 18th September, 14 days will elapse on the 2nd October - tomorrow. I will file the proceedings online tomorrow at Gov.uk money claims. Following the particulars of claim in this thread, I have attached my draft particulars of claim. 10-01 Response to letter before claim forum version.pdf 10-02 Particulars of claim draft forum version.pdf
  4. Hi all, Have found this forum a useful source of advice so want to share my own pending journey - engaging fully throughout of course On 22/8/2021, I paid Parcel2Go, using InPost (Hermes), to ship a £39 laptop which they have lost. Whilst a small amount - they should be providing their paid for services properly and thus I am taking this to small claims. The letter before claim is attached - they now have 14 days to get back to me. The address is: Parcel2Go The Cube Coe Street Bolton BL3 6BU The email address is: [email protected] and [email protected] before claim forum version.pdf
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