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Dee21

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  1. You have really been helpful and I have learnt a lot from the whole process. I have therefore donated a token to support the cause. Thanks so much
  2. It's a lot of money indeed and yes I believe if I had persevered I would have got the full amount but I was already fed up with the process. Did not want to wait till May for the hearing. So decided to just accept the exact money I paid for the phone and £16 interest though would have been better to get enough money to purchase the phone directly from the UK.
  3. £900, which is £819 and food items of over £80. However, the invoice of the phone was in dollars since I purchased it from Samsung US and when converted to £, it is about £630 not £819
  4. Thanks. A friend helped to purchase the phone from US for $850 (£630) because it was cheaper than what it costs in the UK (£819). Phones are usually cheaper from Samsung US than Samsung UK. I was hoping I will be refunded the amount it costs to buy the phone from Samsung UK. Hermes however insisted they will only pay the actual amount I purchased the phone. So, the difference is £819 -£630 = £189. I was paid the amount I lost but as I am unable to buy the phone from the US currently, it will cost me more to get the same phone from the UK. So, not totally satisfactory to me. I hope you understand where the difference is coming from.
  5. I have now had my mediation and have provided the summary below: As a background, I was asking Hermes to pay the outstanding balance of £689.66. The breakdown of the amount is below: Samsung S21 5G - $850, costs £819 in the UK, Food items £84.78 Court fees £70 Postage fees £18.08 Interest accrued £15.88 less the amount paid last year -£318.08 Total £689.66 Details of mediation I was called around 1:43pm where the terms of the mediation were read to me and I provided details of my case to the mediator and explained that I want the full amount of £603.78 + £15 interest and £70 court fees. The mediator agreed to explain my demand to Hermes. 1:57pm – The mediator called back to inform that Hermes will only pay me the £18 cost of delivery and nothing more. Note Hermes had refunded the cost of delivery earlier. I wondered why they mentioned it again. Also, Hermes said I signed the contract that I am only entitled to £300, which they have paid. So, they are not willing to offer me any additional money. I wondered why they wanted mediation then. The mediator also mentioned that although I stated that the parcel was worth £900, I did not disclose the content. I disputed this claim as I clearly stated that the parcel contained food items and a phone at the point of postage. I also mentioned that a similar recent experience I had with Hermes shows that there is a systemic issue which it is important for Hermes to resolve and that it will be unfair for me to be out of pocket for about £600 due to the negligence of Hermes employees. I explained that I am happy to go to court if I don’t receive the full amount. 2:09pm – The mediator called back and said, Hermes is willing to pay me the full cost of the phone (i.e. the amount I paid in dollars converted to GBP). They converted the $850 to £629 and offered to pay me a balance of £329. I rejected the offer and insisted that I wanted full compensation with interest and court fee of £70. I gave the option of Hermes buying the phone and then post it to me instead of paying me the cost in $. Also, I reminded them of the cost of the food items, which they had not mentioned at all. 2:19pm – The mediator called back and said that Hermes has agreed to pay me £630 for the phone (balance of £330 as I had collected the £300 that Hermes offered me last year), £84 for the food item and £70 court fees. Total offered was £330+84+70 = £484 instead of £689.66. As I was not too sure if the court will award the cost to purchase the phone from the UK or just my out of pocket, So I asked for the interest to be included and for Hermes to pay £500. I did not want to wait for another 4 months for the hearing. 2:26pm – The mediator called back and informed me that Hermes has agreed to pay the balance of £500, which I accepted. Conclusion – I will receive £500 instead of £689, which is the actual amount I lost with £15 interest but I might not be able to get the same phone in the UK for the amount I got it from the US. I am happy to answer if anyone has any questions.
  6. Thanks noted!!. Update: I have now got a mediation date for next week. I have accepted and will update the thread of the outcome.
  7. Yes, I have to get back to the court in April. I am not so sure of the date now as I don't have the letter here. Thanks. I will be on the lookout for notification regarding mediation and accept it. In addition, I recently returned a (£120) Deep Fryer to Amazon using Hermes as I had to use them. I was sceptical about using Hermes because of my experience with them and also because the Deep Fryer was not packaged in an Amazon box but was left in its original box. I was told by Amazon to just put the label on the box. Unsurprisingly, after Hermes picked the box and 2 other items I returned the same time from the corner shop, the deep fryer disappeared. The other 2 items have been delivered but the deep fryer is not tracking anymore. Amazon has gone ahead to refund me. I contacted Hermes and got the usual response that after doing a sweep of their warehouse, they have concluded that the box is missing. Just wondering if I am able to use this to support my case and to further prove that Hermes employees are rogues.
  8. The court service made an error as my case was never sent to mediation at all. I guess someone did not tick the right box.
  9. Just an update: Hermes rejected the claim but requested for mediation. I accepted to go the mediation route and was told to wait for 28 days to get mediation date. After waiting for 28 days without any message from the mediation team, I had to contact the small claims department and was told they missed sending my case to mediation. I was informed that my case will now go straight to court and might be offered opportunity for mediation again. I have now been informed of the court date in May. Are there any preparation required from me? If I am offered mediation, should I accept?
  10. Update*** Hermes has now requested for additional 14 days to respond to my claim. I am happy to wait as I am going to see this to the end until I get the full amount.
  11. This is a draft of my particulars of claim. Kindly help review it and make any necessary modifications. Also, I have created an account on Moneyclaim and have started completing the details in readiness to send it after the 14 days.
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