Halfords diagnostic was £25, I booked online for a home visit. Car was collected on 8th July, log book was posted the same day, I just sent it first class. He asked for the log book just after the car was picked up. I rejected the vehicle on 16th May 2021 by email. He offered partial refund on 9th July 2021 once he had received and checked the vehicle.

My partner spoke to the technician and asked him for a written report and he said it is not what they do (Halfords diagnostic done on 15th May) I can call Halfords and see if they can provide one. He didn't mention he needed the log book until the car was collected by the courier. I posted it the same day.

The diagnostic technician didn't give a written report, he just did the diagnostic and gave a verbal assessment that there is a serious problem. His email once he checked the car, log book was posted the same day: MXXX To summarize, you have purchased the car for £2799 inclusive in £150 delivery charge to you at the time of purchase. Recovery cost of £300 we have agreed to split the cost between the parties what gives us £150 each to pay. You have travelled just over 600 miles what is calculated as wear and tear at the rate of 35p per mile. This comes up to £2799- less £150 delivery, £150 collection and wear and tear £210 (600x 35p). Total refund figure is £2289. Can you please provide bank details for the transfer? Finally, please note that until I will receive the log book (full copy) I will deduct £100 off the final refund amount. Once log book is received the £100 will be released immediately. Thanks KXXXX @BankFodder I did reply an hour ago but seems like it didn't post. I've submitted again.

Oh apologies I misunderstood! So his first response on 29th May was: Good afternoon I Understand you want to reject your purchased vehicle based on it's faults. Please return the vehicle to get a refund. Thank you CXXX Then he sent this email on 7th June: MXXXXX Thanks for your email. Since we have learned in the course of last few months that you are and have been using the car that apparently takes oil but there isn’t anything wrong with it or there isn’t anything that could be identified in the report that we have requested to support your rejection. We are voluntarily accepting your rejection, and with provision of lack of evidence of faults, the matter of bringing the car back to us lies in your, should you with to proceed with this option. Saying that you are unable to return the car, we do also appreciate, however there are companies that provide transportation services and it is down to you to find means to return the vehicle. Upon return vehicle will be assessed, whether there is no damage (physical) and whether car is in the state as when you have purchased it, meaning it has to be clean and fresh. Thanks KXXXX After this he finally quoted £300 collection charge and we would each pay half, which I agreed to. There was never any discussion of any other charges prior to collection. Note on oil, we put in 9 litres over 4 weeks.

This was sent on 16th May 2021 and he accepted the rejection on a voluntary basis.

Hi @BankFodder He has replied below. I'm assuming he wants to refund the amount minus deductions..... MXXXXXX I upstand my acceptance of the rejection under condition previously expressed. If you provide me with bank details I can process payment as soon as tomorrow. Thanks KXXXX

I've got the MOT history. Wanted the V5 reference to get the full certificate of the last MOT. Thank you

Yes CAB said get the deadlock letter then find an alternative dispute resolution which I find odd as the trader needs to be part of an ADR scheme or affiliated to any Ombudsman. That's where I've been stuck all these weeks. Ok just wanted to double check that doesn't affect anything. He's not sent one or replied anyway.

One more thing, I did ask him for a deadlock letter but he's not replied since. I was advised by CAB to ask for one. This doesn't matter as I'm sending this letter, is that correct?

Ok will send this and update. Thank you

ok thank you. is this okay? Too wordy? Do I need to put a subject title on it? Dear XXXXXX, I bought the vehicle, Mazda5 (REGISTRATION) from you on 20th March 2021. On delivery vehicle had a smoke emission and oil issue which I informed you about. The MOT certificate was not supplied with the vehicle and requests for the certificate were ignored. The problems escalated over a short time and the car was not fit for purpose. I wish to confirm that I am asserting my rights under the Consumer Rights Act 2015 as there was a problem with the vehicle when I bought it. I request that you repair the vehicle at no cost to me or provide a full refund. Please respond within 7 days of receiving this letter. Yours sincerely

I'm trying to make sense of this...so I did reject the car in May and now I'm sending him a letter rejecting the car again (with consumer act wording) and giving him the option to repair or refund. Is this correct? Yes I know its my fault in not chasing for the MOT certificate and keeping a copy of the log book, definitely should have done. I did come here for advice and am following, just trying to get this right.

Hi thanks I understand. Have some free time now and just looking through. Just to clarify, I don't want a repair on the vehicle now. He only said sent it back to Birmingham or reject. Should the letter state consumer rights act and misrepresentation? That I just want a refund? We agreed a refund and the car was collected so don't want him offering a repair now. I'll check the MOT status, just don't have the log book as it was sent with the car last month. I could try and contact dvla and see if they can give me the v5 reference so I can get the full mot certificate.

Hi thank you for all the responses. I will draft a letter tomorrow as my partner is off work, currently have 3 little ones with colds to see to. Will update ASAP.

Hi, I did ask for the certificate as thought there would be some information about the white smoke... he said there wouldn't be and promised to send it. He never did. So I have rejected the car in May, after the diagnostic was done. He asked that I send the car back or reject, there was never an offer to repair. I've not worded the rejection with the consumer rights act, should I send another rejection now even though the car has been collected? In June he agreed to refund, only if I would pay half the collection cost. I agreed to that only as it was faster to get a refund. After he's collected the car he then told me about the delivery and wear/tear deductions. He's not mentioned this in anytime prior. The fault was present from delivery, and I was advised to run the engine. When the problem got worse the car was parked off. Is his claim for wear/tear valid? And the delivery charge, it was free delivery as negotiated and as per invoice. Can he still deduct this? Many thanks

Hi apologies, happy to try this myself. He is offering £2289. Car cost of 2799 less 510 deductions. It is a Mazda5, 2009, mileage 96107. I paid by debit card. Trader is Quality Cars and Commercials Ltd, Birmingham B33 0SJ. Used Cars Birmingham, West MIdlands | Quality Cars & Commercials Ltd WWW.QUALITYCARSANDCOMMERCIALS.CO.UK Buy a quality used car from Quality Cars & Commercials Ltd. Visit our showroom based in Birmingham, West MIdlands or give one of our knowledgeable staff a call today on 0121 603 6634. Online advert and he sent a video. He said the MOT was done and was advertised as done, and he would send me the copy of the certificate. My partner said I wouldn't have been able to do the insurance if it wasn't done... now I'm not sure if that's correct. Yes they have the money and car. Thank you

I purchased a car from Quality Cars and Commercials Ltd at the end of March (2nd hand car, seen online and video, dealership in Birmingham and I'm in Kent). The day after delivery we noticed a whitish smoke from the exhaust. A few days later we realised there was no oil. There was also no recent MOT certificate in the paperwork supplied. Informed the salesman and he said the smoke was normal, just keep running the engine. No oil he would look into. MOT certificate he would send. The problem got worse, oil kept disappearing and never received the MOT certificate. The salesman said we would need to do a diagnostic. Contacted a local garage who advised the diagnostic could not be done as there were no warning lights so there would be no results. Relayed this to salesman and he stopped responding to calls and messages. The car was parked off. I was having late pregnancy complications and missed the 30 days. Drove the car once in an emergency (I was in labour) and the warning light came on enroute to hospital. Did the diagnostic when I got back home. The technician said the cylinder had gone and oil was burning through. This would have been evident if the car was checked before the sale. The salesman said I must send the car to Birmingham for a check or reject. I rejected after the 30 days. After months of back and forth, he agreed to refund but I had to agree to pay half the collection charge of £150. The car was collected on 8th July. The next day the owner then claims deductions: -£150 delivery charge (from when I purchased the car. The car was £2799 and delivery was quoted £300, which the salesman knocked off on negotiation. Invoice also states 2799, nothing about delivery charge.) -210 wear and tear. -150 collection (this is what I agreed to for the car to be collected) Wear/tear and delivery were never mentioned prior to collection. Can anyone advise if the wear and tear and delivery charges are valid? Does anyone have a template I can use to fight these claims? Or any consumer protection solicitor recommendations to send a letter for me? I'm sleep deprived and run down, just struggling to get this sorted. Any help/advice greatly appreciated.