Nice laptop (c. £750 worth) sold on eBay
Bought inpost shipping via packlink which of course ends up with Hermes
No extra cover taken - silly boy, but reading this place maybe not?
Arrives on Sunday, package tampered with and devoid of laptop
Pics of packaging on arrival, clearly tampered with
Video of unboxing, showing it is indeed empty
Doorbellcam footage of the delivery .. you can tell it's empty by the way it's being handled and also the tampered tape
A crime reference number, in fact they already attended in person - good eh?
Spoken to Ebay, who shot me over to packlink
started claims process with packlink - they'll pay me £25 no doubt and send me on my way
Wait for the £25, ask for the full amount, get knocked back
Submit formal complaint, wait 2 weeks
Submit letter of claim, wait 2 weeks, then submit money claim stuff (been through small claims court, to actual court in the end, so familiar with the process broadly)
Gaps for me:
Who does the complaint / letter of claim go to? Hermes? Packlink? Inpost? All 3?
I get the bit of law that says it's Hermes fault regardless of which country the others hide in (rights of 3rd parties) but which bit says I should get my cash back because a criminal working for them stole my laptop and I shouldn't have to insure against that?
Many thanks, fantastic place you have here! Love a fight Pic of tampered parcel attached, not really OK for me to post the doorbell footage is it?