I posted a parcel to Austria on 12. July and should have arrive there by 21. July. Tracking stopped on 22. July and no further information to its whereabouts received. The parcel is insured for over £300. Interestingly, on booking and paying online directly with Hermes, I received no email with receipt of payment!
Investigations took me along a tortuous route of the promised ‘friendly and dedicated telephone helpline’ which, as many of you will be aware is just a digital voice and dead end facility, no other contact or functioning means of help available, not to mention Holly …
Following my email to Hermes CEO, I received replies from various executive helpers with confusing, contradictory and unhelpful informations - extending the frustrating experience already endured.
This company invests much energy in fending off clients rather than assisting: a missing parcel is a serious incident! Eventually initiated an investigation but no further details or updates have been provided.
How can it be legal that a company is trading without an impressum on any of its communications, an email address that takes you back into a torturous merry go around as does their facebook page.
Some suffering customer has simply turned his frustration into constructive action starting a Government Petition: Regulate the courier service industry with penalties for undelivered parcels
Petition: Regulate the courier service industry with penalties for undelivered parcels
Regulate the industry so the courier companies are held to account for this high loss/damaged/theft of parcels we are seeing.
- just google it and sign!