I was wondering if someone can help me out or offer some advice on a parcel that i sent through parcel2go.
when i received the parcel it was damaged and the contents of the parcels were damagged, it was laptop that was damaged.
i had paid extra for the insurance and this was actually offered by parcel2go.
i made a claim and first of all they rejected the claim on the following - I am really sorry that your parcel was damaged Zishan, however the claim was rejected as this falls under a no protection item:
Glass Items Of Any Type - Including Glassware, Crystal, Bulbs, Screens, Fiberglass, Fish Tanks, Mirrors, Spectacles, Windows, Perspex. I do apologise for that, however we have submitted a refund for your carriage costs on this.
then i pointed out the item isnt any of those and i was told - This falls under Electrical Appliances - Such As Cameras, Monitors, Computers, Drones, Tvs Or Items Related To.
This item can only be covered for loss, not damage Zishan. You are asked to check and confirm your item on the list before booking.
when i got the quote for the item i sent, i clearly put the contents of the parcel as a laptop, i was given a price for the parcel and then offered insurance to protect the parcel against loss and damaged etcz, which i took out.
nowhere was it made clear laptops arent covered for damaged.
also i have screenshots where it clearly says all parcels are protected against loss and damage.
I feel i was misled an misinformed and i have now lost out on £500 of my laptop.
is there anything i can do