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  1. According to citizens advice page on refunds they have to refund delivery but not return delivery and not extra if you paid for quicker delivery
  2. Why bother, if they were impersonating you they hardly gave their real name over? That aside data protection means they cant send you anything as you've already Said it wasn't you.
  3. Yes you are, pretty normal to refuse service to kids with things like this
  4. Just tell the DWP she has epilepsy snd get a GP letter to confirm if they push it. I wouldn't be paying for a licence knowing it'll be refused.
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