I am currently in the process of ending my Moneybarn contract. With roughly 45% of my account paid and some arrears on my account at the start of May I sent them a VT letter. I followed this up with a phonecall to chase the status of this on the 19th of May. During the phonecall their agent spent a great deal of time trying to convince me to make a payment plan to keep hold of the vehicle which I declined and asked them to proceed with the VT.
Two days later on the 21st I received an email with these attachments:
I have now called them out on the fact that they are trying to force a VS, after a lot of back and forth between managers they are now claiming that my contract was terminated on the 10th of may. This lines up quite well with the date that the VT letter would have been delivered and actioned. It also seems highly unbelievable that the agent who I spoke to on the 19th May was unaware of a termination?
I have requested transcripts of the call on the 19th and copies of all correspondence and proof of the dated termination.
I am suspicious that they have ended the agreement after receiving my VT request and are fraudulently forcing this through as a VS. Is this something within the realms of possibility for this company?