Hi, I've looked through the New members, and may have missed something, so apologies in advance.
Wish I'd found this website several months ago, I've probably made rookie errors.
I made an emergency stop in a car park, for about 40 minutes, in the summer of 2019. We didn't leave the car, and left when the emergency was clear.
Some 2 months later, I received a letter demanding money from Mr Baywatch. My car had been photographed entering and leaving.
From the time of the incident, till the letter I'd moved house. DVLA were taking 8-10 weeks to turn round change of addresses. The person who posted the letters had taken over my old address.
Contacted Baywatch, explained I'd moved house and could they send my a copy of the original PCN. Still had 11 days before the 28 day timer on the letter I had ran out. A couple of emails pinged back and forth, then Baywatch said they could no loner communicate with me as the debt had been passed on.
Some weeks later I received a letter from Gladstones, they'd also sent the letter to the wrong address, despite me telling Baywatch the correct address. I have raised this as an issue with the ICO as I believe they have misused my data. I have also raised a complaint with the BPA about Baywatch, as I believe they have broken the BPA code, a number of times, especially in their dragging out the response.
I'm new to this as I have never had a ticket before.
I have never heard of POPLA, didn't know I could appeal, as nothing on the Baywatch letter said I could appeal. What has further confused me is that the when I visited the site some months later to look at the signage, it said it was managed by Branby Wilson. How does that work?
Over 2 months ago I had a "bundle" from Gladstones.
I wrote to them twice challenging them on a number of points and asking some questions. I gave them until the 5 Apr 21 to respond, they never did.
I emailed them to ask them to respond. Got a abrupt response to say, they were busy, they have more than 1 file blah blah. Responded that is their issue, not mine.
here I am 66 days later and still no answers or clarification to my questions. I'm also awaiting the outcome to my complaints from the BPA and ICO.
Suppose I suspect the answer to my question, yet how long do they have to respond to me?
I get 28 days each time, and come the 28th day both companies send out their next letter. I'm 66 days in and nothing.
I complained to their office manger who hasn't responded and is now on holiday until Jun 21.