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FMJ36

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FMJ36 last won the day on May 21

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  1. They sent a lost parcel claim form through which i submitted and they replied within a week saying the item had been lost in the network and to contact packlink for compensation. Packlink had already refused to compensate. I then sent the letter before claim to Hermes, 14 days before filing the claim. Now just waiting on a date for mediation
  2. Hi, I used the digital customer service assistant on their website, then they replied by email, not sure about other methods of contacting them though as I haven't tried.
  3. Just a quick update to the case. Hermes put up a defence and i sent off DQ yesterday, opting for mediation. Attached is a copy of their defence.
  4. Thanks, I have no great need for the money, although it is enough for me to go to the effort to try and get it back rather than letting them get away with this. After a quick google search its clear to see that this is happening regularly and if enough people stand up for themselves it might effect some change in the way do business. Their employees obviously aren't satisfied if they sink to stealing from customers, and for the owners to brush this under the carpet is tantamount to them stealing these things for themselves. I have this letter of claim ready to go, but will follow your advice and wait until 10 days before the mediation of the other item to send it off. Will update again when i hear back on the other one. Like you say would be great to have them both handled in one mediation but will have to see how things play out. Thanks again
  5. Thanks BankFodder, I've revised the Letter of Claim and will e-mail and post it today. From what I've seen on these threads the next step is to prepare the claim on the MCOL website, so I'll start on that now. Will update here again when I next hear from Hermes or if I have any questions about the process
  6. Here is a draft of my letter before action: Please let me know if theres anything missing, thanks
  7. Packlink have come back : 22/05 - Packlink email stating that they are carrying out a formal investigation for tampering/theft 24/05 - Packlink dismiss the claim with no compensation (photo below) Hermes haven't got back yet but it seems they will just refer me back to Packlink so it goes around in circles. I will prepare a letter before action, to post to both Packlink UK and Hermes UK, and post a draft of it here before sending it off Packlink.pdf
  8. Yes, this is a new thread for the second item (iPod Classic)
  9. Thanks BankFodder, I have opened a new topic for the second item (iPod Classic) which can be found here: https://www.consumeractiongroup.co.uk/topic/435059-hermes-package-tampered-with-item-stolen/ Hermes are now assessing the claim for the first item (BOSS ME-25) and said this will take up to 28 working days. I will update this page when the decision comes through
  10. Hi Here's a brief summary of the situation as it stands at the moment Ipod Classic 120Gb - sold on ebay for £60 including postage with standard cover (up to £25) 15/05 - item dropped off at parcelshop, in box with packaging, inside a delivery bag 19/05 item arrived at recipients house and ipod was missing from inside, leaving just an empty box with packaging in the delivery bag 20/05 - claim sent to packlink 21/05 - claim sent to hermes I will update this page, in a couple of weeks, or as soon as a decision has been made about the claims
  11. Hi I am looking to send a letter before action to Hermes following the loss of two items from packages that were tampered and the items stolen before they reached the recipients. The two items were sold on ebay and dropped off at the parcel shop to be delivered by Packlink and Hermes on the same day with the same 8-digit ticket barcode: First item (BOSS ME-25 guitar pedal) sold for £63, including postage with standard cover (up to £25): 15/05 - item dropped off at parcelshop, in orginal box with padding, inside a secured delivery bag 19/05 - item arrived at recipients house and recipient reported that he had received a pair of womens ASOS jeans in a clear plastic bag, there are clear signs of tampering and resealing at the top of the bag, the image of the package on the recipients doorstep is clearly not the package that was sent, which weighed 5kg and was nearly 20cm in height. I have attached the photos 20/05 - packlink open formal investigation into theft/tampering of parcel (maximum compensation £25) 20/05 - hermes claim the parcel has been delivered and request that the recipient file a Denial of Receipt if he has not received the item Second item (Ipod Classic 120Gb) Sold for £60 including postage with standard cover (up to £25) 15/05 - item dropped off at parcelshop, in perfume box with packaging, inside a delivery bag 19/05 item arrived at recipients house and ipod was missing from inside, leaving just an empty box with packaging in the delivery bag (photos attached) 20/05 - packlink have not yet responded to the complaint I have written up a template 'letter before action' to send to hermes customer support ([email protected]) and put it in the quote below. Please have a look and let me know if this is the correct step to take next Best regards
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