FMJ36
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FMJ36 last won the day on May 21 2021
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Hermes package tampered with, item stolen
FMJ36 replied to FMJ36's topic in Postal and Delivery Services
This claim has now been settled. I heard from a Hermes legal assistant shortly after filing it, here is the final correspondence. Thank you again for all your help with these. -
Hermes package tampered with, item stolen
FMJ36 replied to FMJ36's topic in Postal and Delivery Services
Here is the recent correspondence I have received regarding this parcel My letter before claim was posted on 10/09 and the claim is to be posted on 24/09. To say that i will extend this date to allow Packlink time to look over my claim seems a bit redundant at this point, considering they have already dismissed it. And the idea that there is only one Packlink contact at Hermes also seems dubious. So I think I will just have to file the claim anyway on the date it was supposed to be filed in order to avoid weakening my position and going around in circles with them again. What are your views on this? Should I wait for a response from Packlink or go ahead and file the claim on the date stated in the letter? Thanks -
This case has now been settled over email for the claim full amount, this is the final email regarding it. Thanks for all your help with this one. It looks like I may have to file another claim for the other post which was also discussed - https://www.consumeractiongroup.co.uk/topic/435059-hermes-package-tampered-with-item-stolen/ and will update it now with the correspondence I have received Thanks again
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Hi, quick update on this case Mediation was set for today and I never received a call, I called the mediation customer service and it turns out Hermes had cancelled it on 15/09 and I will receive a letter to inform me - too late The case has now been transferred to the local court and the mediation service told me to wait until i hear from the local court as they may schedule a mediation, because it can't be rescheduled through small claims. I received an email from a Hermes lawyer on 15/09, the same date they cancelled Getting a bit more complicated than I anticipated but hopefully will be sorted when the local court get in touch. I haven't replied to the email as I have sent all this information before and dealing directly with Hermes doesn't seem wise at this stage. I didn't expect them to dodge mediation though so not sure what to expect next. If you have any experience with this, please let me know. Thanks
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Hermes package tampered with, item stolen
FMJ36 replied to FMJ36's topic in Postal and Delivery Services
They sent a lost parcel claim form through which i submitted and they replied within a week saying the item had been lost in the network and to contact packlink for compensation. Packlink had already refused to compensate. I then sent the letter before claim to Hermes, 14 days before filing the claim. Now just waiting on a date for mediation -
Hermes package tampered with, item stolen
FMJ36 replied to FMJ36's topic in Postal and Delivery Services
Hi, I used the digital customer service assistant on their website, then they replied by email, not sure about other methods of contacting them though as I haven't tried. -
Hermes package tampered with, item stolen
FMJ36 replied to FMJ36's topic in Postal and Delivery Services
Thanks, I have no great need for the money, although it is enough for me to go to the effort to try and get it back rather than letting them get away with this. After a quick google search its clear to see that this is happening regularly and if enough people stand up for themselves it might effect some change in the way do business. Their employees obviously aren't satisfied if they sink to stealing from customers, and for the owners to brush this under the carpet is tantamount to them stealing these things for themselves. I have this letter of claim ready to go, but will follow your advice and wait until 10 days before the mediation of the other item to send it off. Will update again when i hear back on the other one. Like you say would be great to have them both handled in one mediation but will have to see how things play out. Thanks again -
Thanks BankFodder, I've revised the Letter of Claim and will e-mail and post it today. From what I've seen on these threads the next step is to prepare the claim on the MCOL website, so I'll start on that now. Will update here again when I next hear from Hermes or if I have any questions about the process
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Hermes package tampered with, item stolen
FMJ36 replied to FMJ36's topic in Postal and Delivery Services
Here is a draft of my letter before action: Please let me know if theres anything missing, thanks -
Hermes package tampered with, item stolen
FMJ36 replied to FMJ36's topic in Postal and Delivery Services
Packlink have come back : 22/05 - Packlink email stating that they are carrying out a formal investigation for tampering/theft 24/05 - Packlink dismiss the claim with no compensation (photo below) Hermes haven't got back yet but it seems they will just refer me back to Packlink so it goes around in circles. I will prepare a letter before action, to post to both Packlink UK and Hermes UK, and post a draft of it here before sending it off Packlink.pdf
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