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About Ziagara

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  1. Hi there, so I spoke with the bank and the chargeback time limit is 120days. 540days applies to limited scenarios (he mentioned travel). Here is what I found online https://chargebacks911.com/chargeback-time-limit/ I guess another option I can consider is using the voucher and reselling the items
  2. Thanks! Retailer is not responding to my emails anymore nor they have a telephone line at the moment but I can give it another try. Section 75 doesn’t seems to apply to debit cards but I’ll try to speak to the bank: https://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act-aZCUb9i8Kwfa
  3. The issue happened in February 2021 though, so still under warranty officially and I would have been happy with a replacement
  4. Paid £200 bought it from lampsy.com dop is March 2020 paid by debit card
  5. Hi there, I hope someone of you can help me as I am totally lost and unfortunately I don't know much about the legislative system in this country. I bought a pendant light around a year ago but after 6 months it stopped working and the seller agreed in a replacement. I sent the item back and they put me on hold for over 3 months until they told me: sorry the item is no longer available we are going to give you a voucher. Unfortunately I can't find anything else I can buy from them as I have some precise requirements and the item I bought was unique in featur
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