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About awood1

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  1. Well that was handy, the auto link to the small claims thread has answered that question!
  2. It's an i30, new in Sept 2014. The symptoms being reported by the customer have remained the same throughout. The warranty work and subsequent troubleshooting by the dealership until last month has not eased those symptoms. So if the independent garage investigates those same symptoms, but arrives at a different conclusion and proposes how to resolve the issue, I would contend that would be close enough to diagnosing the original issue 4 years ago. Do you agree? Or should I consider a different approach? Where would be a good place to read up about the small claims cou
  3. The Hyundai dealership has been trying to fix it since 2017, they continued to work on the vehicle after the 5 year period ended, at no cost to the customer. Which suggests they accept the original warranty claim is still ongoing. I am taking the vehicle to a different independent garage for an examination and they are prepared to provide a report for a fixed fee that may be relied upon in court. This is a well-regarded and long-established local business. I have the utmost faith in whatever they conclude. At this stage the dealership is being very quiet, since I asked
  4. Warranty was issued by Hyundai UK, the PDF is attached. Excerpt: https://www.hyundai.co.uk/owning/5_year_warranty warranty_terms_and_conditions.pdf
  5. The info below should cover all but the make and model. - Bought at 10 months old with 8000 miles in July 2015 - £9900 paid - Brakes are binding causing increase fuel consumption and excessive wear to brake pads and discs. - Warranty expired in Oct 2019 but the problem has been under investigation by the dealership since 2017, the dealership continued to attempt to fix this free of charge as recently as last month. They have been going in circles looking at the same components instead of considering the bigger picture as the independent garage has done. - The or
  6. Thank you. To clarify, the fault has not yet been resolved. Should I instruct the independent garage to proceed with the work before issuing court proceedings? The independent garage has warned they aren't 100% sure that the work quoted will resolve the issue and a further component may need replacement if symptoms persist. I also see from the purchase documents that a credit card was used so S75 may apply and might be preferable to court. However, I see no information on whether a claim can be issued by executors, seems there is a strict debtor-creditor-supplier link needed.
  7. Thank you. The warranty terms (from the vehicle manufacturer) say it is transferable to a new owner.
  8. Hoping someone can help... court action need to be started against a garage because they have failed to resolve a problem under warranty. An independent garage has verified the fault still exists despite the original garage claiming there's nothing wrong. They are happy to provide a report. The problem is the car was bought by a family member who has since passed away, leaving the car to their child who is now the registered keeper. The garage has also been bought by a larger garage group since the vehicle was purchased (they were going into administratio
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