Hi the local authority is Telford and Wrekin, Their insurance company is Broadspire by Crawford & Company.
The incident happened on the 3rd December at 18.30, I notified the council the next day about the sign and they gave me a reference number. They gave me the details of how to claim I had a letter from Broadspire on the 29th December to say they were investigating and could I provide photos of the damage and estimate for repairs. i struggled to get an estimate so this was sent in on 4th Feb with photographs of the damage, the sign and the post it was on.
I only received their