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About reflex-q

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  1. Hi @BankFodder, I hope all has been well these past few weeks. I have received Parcel2Go's defence and attached it. Please advise for the next steps. Many thanks. dardxn Defence.pdf
  2. Hey @BankFodder. I hope all's well. Wanted to update you on my claim. I received an acknowledgement of service for my claim from Parcel2Go. I have attached the PDF file. Parcel2Go - Acknowledgment of Service.pdf I am assuming the next step is to just wait and see what their stance is on the matter? Many thanks.
  3. Hi @BankFodder, I hope all has been well. It has been two weeks since I sent my rejection letter. I have now submitted my claims via Money Claims Online (MCOL). Just wanted to give you a heads up. All the best. Ta!
  4. Thanks for the prompt response @BankFodder. Really appreciate it. I assume the particulars of claim you amended for me is good enough. See below.
  5. @BankFodder Happy Friday mate! I received a response from Parcel2Go regarding my letter before action. See below. Should I start my claim via https://www.moneyclaim.gov.uk/web/mcol/welcome? Thank you.
  6. @BankFodder Sent off my letter before claim to their claims department. Now it's time to start my claim via https://www.moneyclaim.gov.uk/web/mcol/welcome. Just wanted to get your input on my particulars of claim below and whether or not it requires any amendment. Thanks again!
  7. Sure thing, I have rejected the offer. Just can't seem to bloody find an email address to send my letter to!
  8. @BankFodder Done. Any better? Btw, does it really matter if I go after Parcel2Go or Hermes in this instance?
  9. @BankFodder Hey BankFodder! No worries at all. I can understand that you have your hands full. Well it's not the approval I am seeking as they're only trying to compensate me £20. I posted my letter of claim in my earlier post. I am writing a rejection email now and will attach the letter of claim below as a PDF.
  10. @BankFodder Sorry, I know you must be busy dealing with other matters, just wanted to bump the thread in case you have forgotten about it. No rush.
  11. Hi BankFodder, Appreciate the prompt response. My bad for excluding those details. Yes you are correct, the value and content were properly declared. I have provided a bullet point chronology to explain my situation in a clear and concise manner. 09/04/21: Listed a PS5 on Shpock. 09/04/21: Sold PS5 on Shpock for a total of £600 + £10 delivery fee. 10/04/21: Booked delivery of PS5 via Parcel2Go using Hermes ParcelShop services. 10/04/21: Tracking on Hermes states "We've got it". Collected from drop off point and it's on its way (to the depot
  12. Yeah, I am prepared to go all the way with this. The only reason they do so is because the average consumer will just accept it and move on. I have prepared a draft for the letter before claim. However, should I complete the rest of the claim procedure with Parcel2Go first and reject the outcome by then sending a letter before claim? Many thanks!
  13. Hi all, On 10/04/2021, I sent out a parcel containing a PS5 with Hermes through Parcel2Go. Ever since, the only update I have ever received is that the parcel has been collected from the drop-off point and it's on its way. I messaged Hermes who then instructed me to make a claim through Parcel2Go. Shortly after, I received an update on my enquiry from Parcel2Go. By cover, they are referring to the £20 "parcel protection" that's included. The parcel is valued at £600, the price the buyer paid via Shpock. My question is... where I do
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