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About Jointhechorus

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  1. One quick glance and it looks like you love herpes, same level of satisfaction for sure.
  2. Well in another incredible twist to this tale, Hermes head office called me yesterday to check to see if I had collected the guitar and I explained that I drove down myself to make sure it wasn't lost again etc. They offered to pay my fuel and the courier fee right there and then! They said that they are trying to work on their bad reputation and are changing processes for the better in the future. Who knows if that is true but I feel like I have just come out of an episode of The Twilight Zone!
  3. Okay, so the unbelievable happened today. I woke up to a call from someone at Hermes essentially saying that they thought they had found my guitar. Fast forward 3 hours driving to London and there it was. It had been removed from the double boxes i had packaged it in and was only in its actual hard case but it was undamaged. No explanation as to how or why it had been removed from the packaging but I must be the one in a million that gets a package back from the network. I can't believe it still. No proceedings are needed then I guess!
  4. I know you are juggling many forum posts so I will repeat myself to help you where possible. I do not have any insurance, unless you are referring to the base amount of £20, which is from Hermes. From what I can determine it looks like the couriers provide their cover through P2G as the middle man. Interestingly P2G have a prohibited items list you can filter by courier here: https://www.parcel2go.com/prohibited-items which actually differs from the MyHermes official page. The P2G one states you can ship musical instruments with MyHermes, whereas the MyHermes states you
  5. After having a look at the consumer rights act, essentially P2G/Hermes offering a second contract (in the form of more insurance) and me not taking it puts me at a disadvantage. This is a significant imbalance in favour of P2G/Hermes as they can state they gave me the option to cover myself when in reality a second contract is not needed. The second contract existing should not undermine the responsibility they have under the main contract to deliver my goods in a safe and timely manner. Have I understood that properly? BF, in your opinion, which of the two companies wo
  6. Thank you for your detailed response. I am currently working my way through a thread where you have personally highlighted and linked cases and scenarios. I am taking details from these that I feel I could use in my own case. I am fully expecting to have to go to court due to the value and my only concern is the lack of the so called insurance as you call it. Charging several hundred pounds (around 10 times the initial delivery fee) to 'ensure' they do what you are originally paying them to do, absurd. At least highwaymen wore masks. Musical instruments are definitely o
  7. The Value is just under £3000 Just to clarify it is an electric solid body guitar and I did describe it as this when arranging the collection/delivery, valued at £2800. I still have all the store receipts so proving the value shouldn't be an issue if required at some point.
  8. Good evening all. I thought I would start a post here so others can follow it from start to finish to see how it all ends as reading posts on this forum have been invaluable to me so far and I want to contribute. I'll deliberately leave specific details out due to the case still being open. I will say that the guitar is worth several thousand pounds. At the start of April 2021 I booked a Hermes collection through Parcel2go, to return a guitar back to the store as I wanted a refund. The store policy where I purchased the instrument from is that you have to or
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