I've been following here for a couple of weeks now as Hermes lost my parcel and was fully expecting to have to make an official claim however, I've woken up to some brilliant news and thought I'd post here to give you guys some hope should you need to make a claim in the future.
30/03/2021 - I sent a parcel (phone to the value of £395). It was collected 31/03/2021 and there were no further updates after that.
12/04/2021 - A couple of weeks went by so I raised a claim on Packlink's website.
19/04/2021 - Packlink replied back with the usual "You didn't purchased 'Enhanced Compensation" and refunded £25 plus shipping.
I refused to accept this and threatened court (i was fully prepared to go the full distance). I didn't receive any response so i've emailed them a couple more times to chase it up.
06/05/2021 - Packlink agreed to refund in full. I should receive the payout in a few days.
Very happy this morning! I was just about to send the letter of claim to Hermes too. Fair play to Packlink.