We recently moved to a new house using a removal company A*****. We paid for everything to be packed, all furniture disassembled and loaded on their track and then for everything to be unloaded at the new house and the furniture to be re-assembled. We also bought ''Comprehensive Insurance Cover'', thinking it would cover any damage or loss. We paid over 2k for this job.
Unfortunately the shelves from our bookcase and the clothes rail from our wardrobe are nowhere to be found. We contacted A***** who checked with the guys who did our removal and they claim these parts are not in the truck. They are not in our new house, neither in the old one so they have vanished into thin air.
We contacted A***** to claim compensation (we have to buy a new bookcase and a clothes rail) but they refuse to saying the ''Comprehensive Insurance Cover'' covers for damage or loss in transit but we cannot prove the items were lost in transit and their investigation showed the drivers don't have them....
I asked to raise a formal complaint and asked for their legal departments information but they refused to give me any info and advised me to go to the police.
Is there anything we can do? It's not the value of the furniture, it's that we paid so much money and on top of losing our stuff, they were really rude and unhelpful.