Hi, I'm upgrading my phone through Samsung's upgrade programme, they said it was free to send the old phone back.
When I received the envelope to send my old phone back, the leaflet says I'm only covered up to £100 if I use their prepaid Royal Mail tracked label. They recommend buying my own Special Delivery label if I want higher coverage for loss/damage.
Am I right that under the Consumer Rights Act, they would be liable for the full value of my old phone (£600) for loss/damage if I use their postage label, and they can't limit their liability by stating an insurance limit of £100 with Royal Mail?
I would appreciate any advice, thanks.