I purchase an OPPO Find x2 Pro phone from John Lewis online.
The website stated that the phone came with a pair of B&O h4 headphones worth £200 at no extra cost via redemption.
When i tried to claim the headphones from the OPPO site it was rejected and I should contact John Lewis.
I did and my case has been passed between departments with a few deadlines for a response which were not met.
Until today i was assured that the offer would be honoured, however they are now saying it is my faulty as if i had read the terms and conditions I would have seen that t