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dexter2021

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  1. They were only about £3.50 each, two aquarium air stones. It wouldn't be worth my time normally, but i want to pursue this. Ive plenty of time of my hands. Ive emailed a complaint to therange including evidence and quoting the consumer rights act. I may mail a copy to the store addressed to the manager. Hell i might stick a notice of the window telling customers they don't need a receipt to return faulty goods lol.
  2. I bought two identical low valve items at my local the range store. I got home are realised they were both cracked and unusable. I returned to the store two days later and went to the shelf to check the other stock, 80% were cracked. I took two intact ones to customer service to exchange them. I had lost my receipt, I did however have the bank statement showing the purchase with me. The manager refused to exchange the broken items without receipt. I quoted the consumer right act that says receipt not being necessary and a bank statement should be sufficient. They told me that I was wrong and they wouldn't exchange them without a receipt saying "I could have bought them anywhere". Despite me pointing out that nearly all the stock they have are broken. After that things go a little... heated. lol There is cctv at the cashiers desk, and there will be a till receipt matching my statement. Where do i go from here? Am i right or wrong on this? Thanks for your help all.
  3. It was https://dorsetcardealers.co.uk/, 204 Barrack Road, Christchurch. They saw sense in the end or at least the co owner did.
  4. Went to buy a used car from a small dealer, I took a family member for help. The car had numerous obvious faults not listed in the description. It test drove ok so decided I to buy it regardless using a visa debit card fpr approx £2000). As soon as i started car after purchasing it blew lots of smoke and stalled outside the dealer multiple times. I asked for a refund because it wasn't fit for purpose, they complied, I have the receipt. The next day said family member left a fair review detailing the positive negatives of the transaction. Dealer took exception to the review became abusive and somehow cancelled the pending refund (didn't know this was possible). Current situation, no car and no refund. Police have been contacted. What's the best way to go about getting the money back? Legal action via small claims court or attempt a chargeback? Thanks for your help, its appreciated
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