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About DGA

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  1. We're not ordering a replacement from them, just a full refund and then actually go in to a shop or two from next week. I guess they'll process the refund once the sofa is back with them and has been inspected.
  2. Thanks guys! SCS have offered a full refund or we can go in to store choose another sofa while keeping the La Z Boy so we're not without a sofa. Result.
  3. Morning guys, I'm after a bit of advice. We placed an order with SCS (via video call) in mid Jan '21 for a La Z Boy corner sofa. The sofa was described to us as that comfortable we wouldn't want to get off it. The sofa was finally delivered yesterday. To our surprise it is very uncomfortable. I realise that with a new sofa you'd expect the cushions to be firm, but to the extent that it's not comfortable? It's not just that, the whole geometry just seems to be off. Where do we stand exactly? Spending £3k on a sofa was almost twice our budget, but with the
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