Thanks, can you explain how I need to amend the particulars of claim, sorry if I am being a bit dim!

Sorry, which particulars?

Great thanks. I will do it that way.

I was going to do it the old fashioned way! Is it easier through Moneyclaim?

Thanks Andy I have removed all identifiers. Apologies. Court Claim.pdf

Many thanks. I have amended my letter as above and sent it by recorded delivery. I will draft a particulars of claim in the next few days. Regards and thanks again Mike

Hi Here is a copy of my intended "Letter of claim". Could you peruse and advise please? Many thanks, Mike 664119204_UPSletterbeforeaction.jpg.badcddd17b69b04e7c8fff37949c3227.pdf

Hi Thanks for your responses. JPG files attached. I'm pretty certain that my route from now on is via the Court. Please confirm. Regards Mike I would add that UPS have never contacted me, by phone or email.

Hi Bank Fodder Following on from my letter requesting payment, dated 12th April, I have received 2 communications from UPS. One is dated 13th April basically saying that the investigation was still ongoing and to contact eBay. The second dated 14th April a Delivery Notification, confirming the parcel was lost and for me to re-open the investigation. I have not replied to either. Copies of both below. As the 14 day period I gave them has now expired, do I go straight into filing a suit at court (which court)? Can I claim interest on my loss? I assume all costs will need to be added to the claim. I look forward to your reply, many thanks in advance. Regards Mike

Many thanks for coming back so quickly. Just to get things straight in my own mind, the sequence of events now is: 1. Send UPS a letter asking for payment for the undelivered parcel and giving them 14 days? 2. Await their response. 3. Dependent on their response send letter of claim? 4. Await outcome and then commence County Court proceedings? Thanks Mike

On 5th March I used Ebay's Packlink service to send a parcel via UPS. The value of the parcel was £238.80. The parcel was insured. It contained 6 phosphor bronze rings. (To satisfy my customer I have had to re-order the rings and have them delivered direct to him by my supplier). To date despite telephone calls and emails (copies kept), I am unable to get an answer from either company to say that they will recompense me for my loss. Looking through threads on this site it seems that trying to get Packlink to admit fault is very difficult. I therefore intend to send UPS an email and recorded delivery letter giving them 14 days notice of court action in the small claims court. Could someone check that my letter of intended action is correct please? See below: "On 4th March I entrusted you with a parcel for delivery. Parcel Tracking Number 1ZV827Y16808047577. This was collected the same day but has never been delivered. Despite email and telephone conversations you have failed to recompense me for my loss. Unless the sum of £238.80 is paid within 14 days I will commence a small claim action to recover my loss". Here's hoping this may do the trick. I look forward to your reply.