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About alanwicker555

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  1. Hi there BankFodder and team - PARCELHERO filed their defence last Friday: below is what has been written: * Claimant entered into an agreement to send a shipment via a carrier of his choice. * That carrier was Hermes. * For all Hermes bookings we do not offer any free cover in the event of loss or damage, so unless any is purchased, in the event of either loss or damage, a claim cannot be processed. * During the booking process the claimant, despite presented with the option to purchase cover, selected the option that states h
  2. Brief update on this - PARCELHERO filed an acknowledgment of service on 28/05/2021. Will update once they have filed their defence.
  3. Hi Bankfodder, Yes - they do allow you to purchase insurance even when you identify an item in the contents description field which is on their exclusion list. The text on the page links to the compensation list for items not covered but does not compare the data entered by the user with the exclusion list - the user is expected to do this manually. I have taken a couple of screenshots. Additionally, unlike all other couriers available on ParcelHero, they do not offer a basic level of cover for loss or damage when Hermes is selected by the user - other couriers have a
  4. Hi Bankfodder - I received a response from ParcelHero today. As per their response to my initial complaint, they are taking the line that 'you were prompted during the booking process that you would not be covered for loss or damage and offered the option to upgrade, however you chose not to upgrade to our enhanced cover and continued with your booking...' They make this point in their letter despite Hermes expressly listing laptops as an item which is not covered under their compensation policy. They have offered (and also paid) a £15 credit into my ParcelHero account as well as
  5. Love it, thanks. It fits within the limit of the submission and I'm ready to press the button on the 14th May. Thanks for all your help so far.
  6. Thanks so much for your help so far BankFodder. Here are my particulars of claim in preparation for submitting a claim in a weeks time or so. Appreciate any guidance you may have. Particulars of Claim Martin
  7. Have distilled to what I believe are the most salient items below. Thanks for your help. Timeline of Events: 26th February 2021 - 10:20AM - Dropped off at the ParcelShop. 26th February 2021 - 11:55AM - Collected from the ParcelShop (by Hermes driver) 27th February 2021 - 10:20AM - eBay tracking states 'Claims code issued' This is updated every day or so with the same message. 27th February - 5th March (Various times) - Called Hermes Customer Services and used chat facility multiple times. Unable to speak or connect to agent as parcel was sent via a broker (ParcelHero.
  8. Hey - thanks for the quick response. For some reason my pasted text appears as JPEG - have sorted that now. Timeline of events is below along with the Letter of Claim that I sent yesterday. I have previously sent a letter of complaint which was rebuffed as I mention above. I did enter the parcel value when I created the parcel label, I did not take the insurance as I noticed that the very expensive insurance offered by Parcel Hero does not cover computer monitors and also that Hermes do not cover laptops under their terms - I therefore packaged the parcel carefully to ensure it wo
  9. Hi there, Firstly - thanks so much to the Admins of this forum who are so supportive to others. I've learned so much from reading about other's plights and feel strong solidarity with wronged parcel senders who have visited this site! So - my story... Reading through other posts I guess I'm yet another victim of Hermes who I sub-contracted with Parcel Hero to deliver a laptop I had sold on eBay. Hermes were the only carrier offering Saturday delivery when I got my quotations - little did I know that the package would never get beyond 'We've got it' in the tracker. The
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