mike hornet
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Parcel Hero - damaged guitar
mike hornet replied to mike hornet's topic in Postal and Delivery Services
It was actually Royal Mail. (Although Hermes successfully wrecked a synthesiser for me a couple of weeks ago!) New claim - damaged guitar- ZO8984773 - [email protected] - Gmail.pdf -
I ordered a Parcel Hero collect from the seller to myself with insurance to the value of the guitar (£535). On arrival it had a dent and a bent tuner, but more importantly the electrics weren't working properly. The minor items, though annoying, I could live with. However I didn't know if the electrical fault was catastrophic or not, so I took to a technician. Technician tells me pickup is kaput - only way it could have happened is a massive shock. Parcel Hero are terminating the claim because item has been moved from my house. If it had been a loose wire I would not even have bothered claiming, so this hiding behind terms and conditions seems ridiculous. I would like to issue a county court claim or equivalent - does any body know who I should issue against (Company name, address etc)? Thanks for any help!
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