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About blfamily

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  1. Our bill was paid on Sunday last and we can now make and receive telephone calls again. I have left the complaint bit to my wife now our bank statements have arrived. In the mean time I am trying to get Primus sales to contact me so I can transfer to them - they may have high charges to mobiles, but at least the line rental is cheaper than BT & the cost of adding Caller Display is good value @ 56p a mth.
  2. Nat west did that to my wife - she opened an account with a monthly charge, but Natwest forgot to transfer the account over!
  3. It was sent just to me Your sole account is out of order and WILL effect your joint account But it is not to late to restore it to good standing Dear.... Account Number; Sort Code Balance Following our recent letter we are now giving you 30 days notice to close your joint account Please call us now to keep your joint account open. If you are unable to clear the excess on your sole accounts within 28 days we may allow you to keep your joint acount open. Any remaining funds £10 or over in the joint account will be removed and a cheque will be issued to all parties on t
  4. blfamily

    Opened Stock

    The computer desk I am using is PC World. I drove to Coventry to get it on reserve & collect & guess what It was OUT OF STOCK. SO I drove to Leicester to get the desk - A member of staff even helped me load it in the car and she was the till operator! Coventry put it down to computer error.... (theft or what ever). Are you saying Non-pristine items (like the GPU) should have been labelled as such as earlier you say customers open boxes without asking? or Just items returned "not required". The identical replacement GPU which was bought online (& Cheaper) from a renowne
  5. blfamily

    Opened Stock

    So if a customer asks you is this PSU ok because it is opened? would you say yes or no. The server at the store I went to send yes that will be fine, no one has played with it - it wasn't. There was one item labelled a customer return - it was open, no attempt had been made to resecure the security label. You just don't put returns back on the shelf unless they are unopened. You have no idea that the customer has not damaged the product in some way! One of the SATA power connectors on the PSU came apart due to a manufacturing error. The gpu was in its anti static bag, but this wa
  6. Our line rental is BT our calls package is Primus & our broadband is o2. I am sure it is a line fault as we get a dialing tone but when we ring a number, we get the message "sorry the number you are caling is not available". where as up until my wife paid the bill and for part of last week it normally says "this call has been transferred to BT..." So they have either cut us off early or we still have a line fault. Hopefully his won't affect Primus taking over the line rental.
  7. 2 weeks ago my wife paid the phone bill (very late). Last Thursday we noticed we had no calls, come Monday we thought something was up as we could not make or receive calls. So we thought we had a fault - Broadband speeds had dropped considerably. Tuesday morning I ring a number, the phone replies the number you are calling is not available. I ring from work - the number you are calling soes not accept incoming calls? What? My wife phoned BT they say she hasn't paid. (wrong) and you are disconnected. Today she gets a letter telling her to pay by 19th April or BT will disconn
  8. blfamily

    Opened Stock

    Please Please please do not but opened stock from PC World. I recently bought a 400w PSU, it had a faulty sata cable connector, that fried the hard drive on my PC. I also bought a new graphics card, this I thought was unopened but it had been opened and looked at. Again it didn't work properly. Both returned for refund.
  9. Tut Tut Tut. Ok 3 or so months ago we sent of the standard letter asking Beneficial not to call us, as it was harressment. We had no response from this letter - now they phoned using a witheld number.... Advice would be grateful. Surely by ignoring our letter requesting no phone calls and then witholding a telephone number is illegal?
  10. I have now found last months bank statement and I see £15 deduction made payable to the company she does Partyplan for (statement was "hidden away" for almost 3 weeks FGS.). Slightly less than what I lost last weekend. Now if she hides statement, could she have hid the letter from the fraud team. assuming they have sent me one? Although she is "self employed" could I go to her employer and tell them what she has done? or just speak to the local area manager? In the meantime, if I don't here from the bank by Monday, I will pop in and have a word, even sign the disclaimer letter
  11. They didn't ask me to report this to the police.
  12. Why??? She has done this before and said I said yes, so why she would not do the same again? I have told her that if it ever happens again then it will be reported as fraud - Nat West are one a head of me on this one, I didn't know it was my wife till after I called them back. It is chance that I found the last 4 of my card on 2 different payments screens of the business she runs. Nat West are sorting this out for me. And if it is her then she will have to explain to her customers that the orders are not coming because she cannot control her debts and that she stole the money fo
  13. Hi Buzby. No it isn't a joint account - she has done this before £500 was taken out. And since I have had seperate account, she has forgot to tell me twice! Last time it happened they could not do any thing but re issued me with a new card, I found out myself that time. Obviously I have a fraud marker set on my account and this was spotted this time. As I was out the house when the first occurence happened that is in my favour and that I got back in touch with Nat West once I found out the phone number, rather than ignoring the number. The only rational explaination is that
  14. I had a phone call from the Nat West Fraud Team today. Although I was suspicious, I did the usual checks and it was the Fraud Team. So I rang them. When I got through to a human, I found out that my card had been used twice in the last 24hrs. 1 when I was shocked to findout that my card had been used whilst I was knocking down a shed at my late uncles and secondally when my daughter was reading to me for her homework! Now my card is blocked to stop any furture use and they will investigate further and try and get the money back. They said the payments were both to the same co
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