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dorititi

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Posts posted by dorititi

  1. Hello,
    Thank you for coming back to me. Most of the packets contained the same thing, liquid cake dyes. The value of the parcels was around £40 a piece. Some of them I declared to be worth £25, some of them to be worth the whole value.
    I have a problem with parcels sent from 22/12/2020 to 16/01/2020, then I blocked shipping because most of the orders were going to France and I noticed that problems are starting.
    After about 2-3 weeks I started to report problems, 
    almost all cases were ‘resolved' I was informed that the packages had been found. Some of them were sent to me and some are still on their way to customers.
    Unfortunately, apparently there are 6 packages on their way to me, but from what I can see I should not expect them, I established new cases for lost packages.
    Is there any chance that I will get the full value of the packages? Or only as much as it is insured for?
    The courier is hermes, but I sent the packages using parcel2go
     

  2. Hello
    Since December, about 20 of my packages have not arrived to France.
    I had to refund all customers because they waited more than a month for the packages. Some of them came, others did not.
    When I asked about refund on parcel2go, I was told that I will not get the money, because I did not buy the option "next day delivery", but the packages were going to France, so it would not make sense anyway.
    What can I do?
    Some of the packages arrived after 1.5 months, so they said I was not entitled to a refund, beaceuse finally they did arrive. 
     Is this really legal?
    What about lost packages? They said I can only get £25 for packages that were insured and the rest money is lost.
    Is there any point in reporting this to small claims?

     

    Thank you for answer

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