Thank you for the advice. So p2g have come back to me and offered the £20 + return of postage cost. Is it at this point I choose to reject the offer and submit a complaint? Michael

Hi, I'm new to the forums so thank you in advanced for the advice. I sold a laptop for £500 on eBay. I booked a service via parcel2go with myhermes. I entered the value for the parcel as £500. I didn't opt for the 'additional insurance' however I did pay £2 extra for signed delivery. Parcel was dropped at local parcel shop on 25th Jan. Confirmed lost on 18th Feb. I actually dropped off 2 parcels at the same time, the other parcel was marked at a much lower value and was delivered successfully which makes me think hermes employees are up to no good.