My mum used to care for a lady who had dementia and has now sadly passed away.
Whilst on a trip to the retail park to collect something for her, my mum parked in a disabled bay, clearly displaying the ladies disabled badge which was double checked as my mum walked away. Unfortunately the lady the did not like her photo badge on display as she panics about people knowing her identity based on past experiences, she removed it from the dash board but my mum was unaware this happened.
She then got a ticket and tried to appeal but they told her she needs to pay, she has even provided them with proof that she has the disabled badge and yet they still require her to pay. Can someone please help us here, what rights does she have?
The appeal went against her and was directed to an independent appeal service, which was recommended by the issuing fine company. Both parties during this whole process has completely disregarded any mention of dementia which is the reason why she moved the badge.
The company have now passed this over to a debt collecting agency to pay or threatened her to face court action. I want to take this to court but want everyone's advice.
Thank you so much,