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About DLicious-

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  1. Yeah didn't expect anything for the time without, will look into the court claim as it seems like my best option albeit pretty intimidating. Thank you for your help, I will update if I have a conclusion or need more help.
  2. Under my warranty Box said they would send it to the manufacturer to be repaired so I sent it to Box who sent it to Roccat, sorry if I misunderstood or caused confusion. The warranty info I have is confusing to me as some sections only apply to digital content or businesses only. The most I can see relating directly to me is "(c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back." Their terms also include the right to cancel a contract including: "(c) there is a risk that supply of the products m
  3. Apologies. Computer Keyboard https://www.box.co.uk/Roccat-Vulcan-121-Aimo-RGB-Mechanical-Ga_2495617.html found here Advised by family member to try here Box have refused to offer a refund so far, only offering the in-store credit or to wait an unknown amount of time for the repair. (Didn't see a way to edit OP so replied to others here, hope thats okay EDIT: Just seen not to quote, my bad)
  4. In the summer of 2019 I purchased a keyboard from Box with a 2 year warranty. Just over a year later, the keyboard started having multiple failures from lights dimming to keys not registering. Under warranty, Box said it could be returned to the manufacturer for repairs but I should be aware that this "can take up to 28 days to be carried out however they are taking slightly longer at the moment". Over 3 months later with an old travel keyboard (not their fault the only keyboard I have around obviously) and with multiple attempts to chase down the status, I mainly
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