The above was installed about three years ago.
We had a few minor problems and they were sorted after many calls
and no show appointments.
Recent months, around Aug last year leak down side of the consv,
took many emails and phone calls to get them over. They did a bodge
job by painting a water sealer. I was not there just our adult daughter as
they turned up early. I accepted the repair as I'd had enough of the stress
Recent events, leak started same side, took dozens of emails and phone calls
and we had to endure abuse from two of the clowns there that claim to be high up
the company ladder..
3 months after the leak started, they give us an appt - as luck would have it I
was waiting for a covid test as one of my co-workers had covid so had to cancel.
Next appt offered mid Jan. Two, so-called technicans turned up and said cant do anything
as its raining. I thought fair enough. I had to chase them after that for another appt.
This was Thu/4/1/21 at 1pm. They came around at 9am - insult to injury could not carry out
a repair but could not give me a reason
The reason for the leak id poor workmanship, EG why does it need a total reseal and I worry about the other side. This convs
is detached on sides ie joins no walls.
I emailed and rang them as they 6 times but no one will return calls etc - I have consulted other fitters privately before but no one wants to
touch the consv as they would get the blame if it leaked again.
In the past I have given them 14 days and 7 days, often get the appt after that
They belong to FENSA but they are no help re conservatires they belong to no other organisation.
The clowns have been around for 35 years and most of the good reviews are invited and often posted soon after
the installation. Its the after service they fully lack Some of the reviews read as being intimidated and worse
and they've tried it with us
Looking up trading standards, they no longer exist
Our consv and property was fully refurbed and there is water damage and getting worse.
Can I get a survey report and how do i reclaim money via which court, can i have repaired privately and reclaim these costs as well and solicor costs -
its making me ill.
We live in London and [edited - HB based in Essex