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About Susie100

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  1. Thanks for your advice. They didn't really reduce her bill when putting her on the rolling contract. She's emailed BT to complain as well about £800 fee. She will have to check where she stands with her mobile contract given she is still paying each month as she still needs to have a mobile phone for emergencies. A lesson on how careful you have to be when changing providers
  2. Hi she did say she was cancelling and returned the equipment. It looks like they put her on a rolling contract for 24 months when she phoned before trying to reduce her payments as they kept going up. I know Sky haven't done that to me. She didn't see that email as she's had lots of stressful situations. No letter in post or when she originally phoned about reducing her bill well over £100 they didn't tell her about this contract. Like you say there should be recordings. BT mobile contract is separate to broadband and the cancellation fee is for
  3. My sister phoned to mention to BT about cancelling her broadband and they never mentioned £800 fee. Her bills kept going up which she was struggling to afford. Earlier they reduced her payments taking Sky Sports off but failed to mention a new contract had started. All sounds very strange. Apparently she was in a 24 month contract she didn't realise. My mom had been ill and my sister was having a stressful time. She went to Sky as it was far cheaper. She has a contract with BT mobile and phoned up as it wasn't working then came the s
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