To be honest I dont think I have the fight in me for this ! I will just never use them again !

Thanks for your reply. To answer some of your questions We have used parcel to go to book a collection via Hermes many times this year. The hampers we sent where weighed and the boxes measured The value stated for each hamper was £40, including crackers mince pies nuts biscuits ect.. These hampers where ordered and paid for from our customer's. We have had to refund them all including postage. I have an email confirming they had " lost " these parcels but are not willing to compensate me because hamper is on the list And yes typo.! I really am put of pocket.

My husband and I recently started a small Cornish hamper company. We have sold cream teas and Christmas hampers through Parcel2go , Hermes since April and have been happy with the quick and effective service. However we paid for 2 days delivery on 17 hampers on the 10th December. 5 if which they have admitted to loosing yesterday. They sent me the claim forms for compensation and I have now received confirmation that they do not cover hampers and so therefore are not liable for loosing our packages. No compensation at all ! I have had 5 very upset customers who I have had to refund and I am not really out of pocket. I want some help to see what I can do next. Surely if they couldn't send it they should have to give me the package back or a full refund!! Any help would be much appreciated