Hi BF,
Appreciate the prompt reply.
I will send an SAR - is there guidance on how anywhere?
They have sent no paperwork of any kind at the moment though they may have sent it to the premises (it's empty so I'll need to go round there). As you say they only supply commercial energy and the terminology they use in texts and credit control e-mails refers only to business name so I'm assuming yes its commercial. What's going on is that in common with literally hundreds of other complainants (see Trustpilot) I am being fleeced by the application of unfair/unreasonable internal rules